Spa Cycles (Harrogate)

Please be fair and thoughtful in your opinions. No rants please.
bobg
Posts: 65
Joined: 29 May 2007, 8:59pm

Spa Cycles (Harrogate)

Postby bobg » 25 Jul 2007, 7:38pm

I get quite a lot of poor service from retail outlets so when something outstanding happens, it's nice to share it. I ordered about £25worth of bits and pieces from Spa Cycles today, over the phone because I wasn't near a PC and wanted to get the order in. When I asked about payment by credit/debit card, I was told not to bother, they'd send the items out with an invoice, and to just stick a cheque in the post when it was convenient! ..... When I can't even fill my car with petrol round here without paying for it in advance, and when off licences are manned from behind plastic fortifications, this came as a shock, albeit a very welcome one!!

JohnW
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Joined: 6 Jan 2007, 9:12pm
Location: Yorkshire

Postby JohnW » 25 Jul 2007, 10:21pm

On another thread, someone said : "....what would we do without Spa Cycles?....."

Based on my own experience, I have to say that I wholeheartedly agree.

JohnW.

reohn2

Postby reohn2 » 25 Jul 2007, 11:12pm

I'm with JohnW :)

bobg
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Joined: 29 May 2007, 8:59pm

Postby bobg » 26 Jul 2007, 9:01am

Oops sorry wrong forum - got over excited about not moaning about something - its an age thing

Bob

axel_knutt
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Joined: 11 Jan 2007, 12:20pm

Postby axel_knutt » 26 Jul 2007, 11:12am

I sent them an email over a week ago asking for prices of parts not listed on their web page. They've not bothered replying....

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hubgearfreak
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Postby hubgearfreak » 26 Jul 2007, 4:43pm

axel_knutt wrote:I sent them an email over a week ago asking for prices of parts not listed on their web page. They've not bothered replying....


you can't be sure that they got it.
try ringing them up, i also found them really helpful :D

PW
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Joined: 23 Jan 2007, 10:50am
Location: N. Derbys.

Postby PW » 26 Jul 2007, 4:58pm

I look things up on the website then give them a call. Best online supplier going, possibly run a good second by Bike+. I like to keep them both in business so who I call depends on what item I'm after.
If at first you don't succeed - cheat!!

axel_knutt
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Joined: 11 Jan 2007, 12:20pm

Postby axel_knutt » 28 Jul 2007, 3:10pm

hubgearfreak wrote:
axel_knutt wrote:I sent them an email over a week ago asking for prices of parts not listed on their web page. They've not bothered replying....


you can't be sure that they got it.
try ringing them up, i also found them really helpful :D


I've just faxed the order to Roseversand. I asked them to acknowledge, but I 've heard nowt from them either.

vernon
Posts: 1584
Joined: 8 Jan 2007, 6:03pm
Location: Meanwood, Leeds

Postby vernon » 3 Aug 2007, 10:32am

axel_knutt wrote:
hubgearfreak wrote:
axel_knutt wrote:I sent them an email over a week ago asking for prices of parts not listed on their web page. They've not bothered replying....


you can't be sure that they got it.
try ringing them up, i also found them really helpful :D


I've just faxed the order to Roseversand. I asked them to acknowledge, but I 've heard nowt from them either.


Spa have been very brisk when I've placed orders online or by phone. Their shop is tardis like. It's got a very small frontage but a humungous depth....

pete75
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Joined: 24 Jul 2007, 2:37pm

Re: Spa Cycles (Harrogate) - Top class

Postby pete75 » 18 Aug 2007, 5:00pm

bobg wrote:I get quite a lot of poor service from retail outlets so when something outstanding happens, it's nice to share it. I ordered about £25worth of bits and pieces from Spa Cycles today, over the phone because I wasn't near a PC and wanted to get the order in. When I asked about payment by credit/debit card, I was told not to bother, they'd send the items out with an invoice, and to just stick a cheque in the post when it was convenient! ..... When I can't even fill my car with petrol round here without paying for it in advance, and when off licences are manned from behind plastic fortifications, this came as a shock, albeit a very welcome one!!


Same thing happened with me Bob - reckon it shows that cyclists are a pretty honest bunch.
Along with trust their prices are good, they know what they are talking about and they still stock rings, bolts etc for proper touring chainsets like my Stronglight LX100.

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georgew
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Postby georgew » 18 Aug 2007, 5:24pm

This is normal practice for Spa and it's one of those places which renew your faith in human nature. What's more the present owner's father was exactly the same when he was running the business. That's why Spa is a byword for cycle-tourists and why I've been buying from them for thirty-five years.

mrs doubtfire
Posts: 110
Joined: 8 Jan 2007, 1:05pm
Location: Meanwood Leeds

Spa Cycles

Postby mrs doubtfire » 19 Aug 2007, 3:19pm

My Dawes Galaxy came from there.Ihad just had a hernia and other adom bits done.They set up the bike for me and would not let me leave until THEY were satisfied i was comfortable.Great service.

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Mick F
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Location: Tamar Valley, Cornwall

Postby Mick F » 19 Aug 2007, 5:02pm

But they don't do any Campagnolo!
Mick F. Cornwall

JohnW
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Joined: 6 Jan 2007, 9:12pm
Location: Yorkshire

Postby JohnW » 19 Aug 2007, 11:35pm

Mick F wrote:But they don't do any Campagnolo!


Are you sure about that MickF?

Spa recently obtained for me three rear spindles with Campag Record threads - Campag Record spindles on the traditional screw-on hubs were different from all others (as far as I know) and the cones will fit on no other spindles.

Spa got me the spindles, and can get cones if requested. And I didn't have to wait long. And the spindles were available to any length to my requirements. And they were only £10.00p each, which is about the same as Campag spindles I bought a few years ago.

JohnW.

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Mick F
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Location: Tamar Valley, Cornwall

Postby Mick F » 20 Aug 2007, 6:16am

Hi John,
I am basing my thought on the fact that there ain't none on their website.

I do them a disservice. Sorry.
Mick F. Cornwall