Spa Cycles (Harrogate)

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Graham
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Re: Spa Cycles (Harrogate)

Postby Graham » 17 Jan 2019, 9:20am

A bit of a lumpy one this time :-

3rd Jan - I ordered a couple of rims and three other items
Usual online order confirmation emails received . . .

Two weeks later - nothing . . . no money taken : no communication . . .
An email to enquiries@ received no reply ( until after matters were resolved )

A phone call was met with a "can I call you back in 5 minutes". No return call received.

A second phone call the following day led to the resolution of the problem :-
One clothing item was out-of-stock & discontinued . . . and thus the Order sat in the "unfulfulled" black hole.

The Recovery was good though :
I received rest of the items the following morning, by courier

Then, I also received an email reply to the one I sent ( above ) with an apology for the delay.

londoncommuter0000
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Re: Spa Cycles (Harrogate)

Postby londoncommuter0000 » 18 Jan 2019, 5:36pm

bobg wrote:I get quite a lot of poor service from retail outlets so when something outstanding happens, it's nice to share it. I ordered about £25worth of bits and pieces from Spa Cycles today, over the phone because I wasn't near a PC and wanted to get the order in. When I asked about payment by credit/debit card, I was told not to bother, they'd send the items out with an invoice, and to just stick a cheque in the post when it was convenient! ..... When I can't even fill my car with petrol round here without paying for it in advance, and when off licences are manned from behind plastic fortifications, this came as a shock, albeit a very welcome one!!


Have bought from Spa before. I agree - they're top notch.
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Graham
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Re: Spa Cycles (Harrogate)

Postby Graham » 21 Jan 2019, 1:18pm

OMG - rest of UK cut off from SPA Cycles !!!!!

At time of writing their website appears to be out-of-action.

Nnnnooooooooooooooooooooooooo . . .

geocycle
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Re: Spa Cycles (Harrogate)

Postby geocycle » 21 Jan 2019, 1:21pm

Graham wrote:OMG - rest of UK cut off from SPA Cycles !!!!!

At time of writing their website appears to be out-of-action.

Nnnnooooooooooooooooooooooooo . . .


The end of the world, that's b Brexit for you!

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Paulatic
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Re: Spa Cycles (Harrogate)

Postby Paulatic » 21 Jan 2019, 1:25pm

Graham wrote:OMG - rest of UK cut off from SPA Cycles !!!!!

At time of writing their website appears to be out-of-action.

Nnnnooooooooooooooooooooooooo . . .


Fake News !
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Ray
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Re: Spa Cycles (Harrogate)

Postby Ray » 21 Jan 2019, 1:56pm

Clearly visible from here. OK, only 30 or so miles from me in W. Yorks - but isn't the internet thingy international ? :D
Ray
The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt - Bertrand Russell

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Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 21 Jan 2019, 2:00pm

They're alive I tell you, Spa are alive! :D

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Graham
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Re: Spa Cycles (Harrogate)

Postby Graham » 21 Jan 2019, 3:23pm

Phew, I had better unkill myself . . .

Bonefishblues
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Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 21 Jan 2019, 3:47pm

Graham wrote:Phew, I had better unkill myself . . .

Well, on this account anyway Graham.

See you all when my ban ends :lol:

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philg
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Re: Spa Cycles (Harrogate)

Postby philg » 20 Feb 2019, 12:58pm

On Sunday afternoon I ordered online one of their excellent value triple chainsets and BB which, with a pair of self extracting crank bolts, came to exactly £50 and qualified for free delivery.
Postie brought it this morning.
Top service (as usual IME)