Spa Cycles (Harrogate)

Please be fair and thoughtful in your opinions. No rants please.
Milfred Cubicle
Posts: 308
Joined: 29 Aug 2007, 8:55am
Location: Co. Durham

Re: Spa Cycles (Harrogate)

Postby Milfred Cubicle » 17 Aug 2019, 12:54pm

I've always had excellent service from Spa Cycles. Something must have happened since then after my recent experience.

I called last week to make enquiries about a fork. A very pleasant lad explained that he wasn't an expert, but that he would try to help. He explained that the people in the know we're at lunch. He did the best he could, but couldn't answer all of my questions.

So I called back today. Obviously I got through to the expert in forks, but somebody who has no business answering a 'phone!
We all know that sometimes mobile phones lose reception, on this occasion halfway through our conversation my end went 'dead'. Now a normal person would maybe say 'hello....hello...' a few times. Not this chap. He gets all riled up and starts moaning about 'talking to his ****ing self'.
Unfortunately for him, he was coming through loud and clear on my speakerphone!
I understand that dealing with customers can be frustrating, but is there any need for bad language at such little excuse? It stank of treating customers with contempt, all over a silly breakdown in mobile signal.
I called him back, on a landline, and asked if there was any need for that kind of behaviour. He tried to shrug it off and justify his rudeness by saying the phone went dead on him. And that's when a sale went dead on him. I informed him that he could stick his forks. I didn't get the chance to tell him that they could go the same way as the SON wheel I was going to order, and the £2000 Elan bike I wanted to enquire about.
If a retailer can get his knickers in a twist over a 5 second phone call, there's no way I'm giving them the best part of £2500. Heaven forbid I had a problem after parting with the money.

brynpoeth
Posts: 11246
Joined: 30 Nov 2013, 11:26am

Re: Spa Cycles (Harrogate)

Postby brynpoeth » 17 Aug 2019, 7:37pm

Maybe everybody has a bad day occasionally, maybe not, or a private problem or illness that is affecting them

One really should try to be nice to partners, suppliers, customers, always, I do, and usually succeed but I do not telephone very much

I would try not to retaliate with rudeness, I wonder where he put his forks :?

Mind, I am always in a good mood, because I cycle to work :wink:
Entertainer, kidult, curmudgeon
Cycling-of course, but it is far better on a Gillott
We love safety cameras, we love life

User avatar
Sweep
Posts: 5772
Joined: 20 Oct 2011, 4:57pm
Location: London

Re: Spa Cycles (Harrogate)

Postby Sweep » 17 Aug 2019, 7:58pm

I'd bear with them milfred.

Plenty of "have a nice day" plastic organisations that treat their customers like &&&& while using formula phrases from the customer care handbook.
Sweep

JohnW
Posts: 6232
Joined: 6 Jan 2007, 9:12pm
Location: Yorkshire

Re: Spa Cycles (Harrogate)

Postby JohnW » 17 Aug 2019, 10:46pm

One or two of us have reported similar experiences - either our own or witnessed someone else's 'encounter'.
I can say, from my own experience, that in fact the guy isn't like that and on my own one experience he finished up by giving me service quite beyond the normal call of duty.
He's not like that really.
I'm with Sweep.

User avatar
SimonCelsa
Posts: 591
Joined: 6 Apr 2011, 10:19pm

Re: Spa Cycles (Harrogate)

Postby SimonCelsa » 18 Aug 2019, 6:11am

I didn't get the chance to tell him that they could go the same way as the SON wheel I was going to order, and the £2000 Elan bike I wanted to enquire about.


So you both ended up losing out!! Very unproductive, a few deep breaths normally helps, we all have off-days.

landsurfer
Posts: 4993
Joined: 27 Oct 2012, 9:13pm
Location: Rotherham

Re: Spa Cycles (Harrogate)

Postby landsurfer » 18 Aug 2019, 7:27am

I've been a great fan of SPA for a couple of years now ... but .... having paid the best part of £1000 for a Steel Touring ... and then less than £600 for a Jamis Aurora ... which is pretty much a match in quality, i'm wondering if the premium for SPA is not too high.
My Jamis does not have someones name on the wheels but has provided over 3000 miles of fun and adventure without a hiccup ... once i had disposed of the bar end levers !!
The frame is almost identical even down to the pump fittings but comes with a 3 spoke carrier brazed to the frame ... neat.

So before spending cash on the SPA range have a good look about .....
It's just like that, it's just the way it is.
The road goes on forever.

User avatar
Vantage
Posts: 2680
Joined: 24 Jan 2012, 1:44pm
Location: somewhere in Bolton
Contact:

Re: Spa Cycles (Harrogate)

Postby Vantage » 18 Aug 2019, 1:39pm

Spa are only a small bike shop though and may not have the buying power of the bigger bike companies.
Their bikes however, can be built to the owners specification on purchase. I'm willing to bet that many local lbs's and places like Evans would be a bit funny if asked to change certain components on an off the shelf bike.
Bill


“Ride as much or as little, or as long or as short as you feel. But ride.” ~ Eddy Merckx
It's a rich man whos children run to him when his pockets are empty.

reohn2
Posts: 36323
Joined: 26 Jun 2009, 8:21pm

Re: Spa Cycles (Harrogate)

Postby reohn2 » 18 Aug 2019, 1:46pm

landsurfer wrote:I've been a great fan of SPA for a couple of years now ... but .... having paid the best part of £1000 for a Steel Touring ... and then less than £600 for a Jamis Aurora ... which is pretty much a match in quality, i'm wondering if the premium for SPA is not too high.
My Jamis does not have someones name on the wheels but has provided over 3000 miles of fun and adventure without a hiccup ... once i had disposed of the bar end levers !!
The frame is almost identical even down to the pump fittings but comes with a 3 spoke carrier brazed to the frame ... neat.

So before spending cash on the SPA range have a good look about .....

What's the spec of the Jamis compared to the Spa,I'm betting the Spa I higher spec and has hand built wheels on Deore(?)hubs against the Jamis machine built wheels and low spec hubs,you also mention you needed to change the(much cheaper)b/end changers,to STI's?
-----------------------------------------------------------
I cycle therefore I am.

JohnW
Posts: 6232
Joined: 6 Jan 2007, 9:12pm
Location: Yorkshire

Re: Spa Cycles (Harrogate)

Postby JohnW » 18 Aug 2019, 1:53pm

landsurfer wrote:..................before spending cash on the SPA range have a good look about .....


Yeah - but really, really carefully, Spa are by no means expensive particularly for what you get. Never underestimate the value for money from Spa.

Bonefishblues
Posts: 6851
Joined: 7 Jul 2014, 9:45pm
Location: Near Bicester Oxon

Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 18 Aug 2019, 2:29pm

reohn2 wrote:
landsurfer wrote:I've been a great fan of SPA for a couple of years now ... but .... having paid the best part of £1000 for a Steel Touring ... and then less than £600 for a Jamis Aurora ... which is pretty much a match in quality, i'm wondering if the premium for SPA is not too high.
My Jamis does not have someones name on the wheels but has provided over 3000 miles of fun and adventure without a hiccup ... once i had disposed of the bar end levers !!
The frame is almost identical even down to the pump fittings but comes with a 3 spoke carrier brazed to the frame ... neat.

So before spending cash on the SPA range have a good look about .....

What's the spec of the Jamis compared to the Spa,I'm betting the Spa I higher spec and has hand built wheels on Deore(?)hubs against the Jamis machine built wheels and low spec hubs,you also mention you needed to change the(much cheaper)b/end changers,to STI's?

Better tubing, gearing, wheels based on a cursory glance earlier. Jamie cheaper for a reason, but more than adequate for purpose, I'm sure.

reohn2
Posts: 36323
Joined: 26 Jun 2009, 8:21pm

Re: Spa Cycles (Harrogate)

Postby reohn2 » 18 Aug 2019, 3:02pm

Bonefishblues wrote:
reohn2 wrote:
landsurfer wrote:I've been a great fan of SPA for a couple of years now ... but .... having paid the best part of £1000 for a Steel Touring ... and then less than £600 for a Jamis Aurora ... which is pretty much a match in quality, i'm wondering if the premium for SPA is not too high.
My Jamis does not have someones name on the wheels but has provided over 3000 miles of fun and adventure without a hiccup ... once i had disposed of the bar end levers !!
The frame is almost identical even down to the pump fittings but comes with a 3 spoke carrier brazed to the frame ... neat.

So before spending cash on the SPA range have a good look about .....

What's the spec of the Jamis compared to the Spa,I'm betting the Spa I higher spec and has hand built wheels on Deore(?)hubs against the Jamis machine built wheels and low spec hubs,you also mention you needed to change the(much cheaper)b/end changers,to STI's?

Better tubing, gearing, wheels based on a cursory glance earlier. Jamie cheaper for a reason, but more than adequate for purpose, I'm sure.

Yep,lower spec alround and surprisingly a 130mm oln road rear end,bit of a puzzle on a tourer,but as you say adequate for purpose,whereas the Spa is a dedicated tourer and at £1k great VFM IMO.
-----------------------------------------------------------
I cycle therefore I am.

Bonefishblues
Posts: 6851
Joined: 7 Jul 2014, 9:45pm
Location: Near Bicester Oxon

Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 18 Aug 2019, 5:01pm

Who's Jamie?! Damn you predictive text.

reohn2
Posts: 36323
Joined: 26 Jun 2009, 8:21pm

Re: Spa Cycles (Harrogate)

Postby reohn2 » 18 Aug 2019, 5:49pm

Bonefishblues wrote:Who's Jamie?! Damn you predictive text.

Didn't his restraint chain go bust recently :shock:
-----------------------------------------------------------
I cycle therefore I am.

landsurfer
Posts: 4993
Joined: 27 Oct 2012, 9:13pm
Location: Rotherham

Re: Spa Cycles (Harrogate)

Postby landsurfer » 18 Aug 2019, 6:10pm

reohn2 wrote:Yep,lower spec alround and surprisingly a 130mm oln road rear end,bit of a puzzle on a tourer,but as you say adequate for purpose,whereas the Spa is a dedicated tourer and at £1k great VFM IMO.


Yes i made all the points about the wheels etc in my post ...
I bought a set of handlebars with Sora STI's from EBAY for £32 from a nice chap in Scotland. I just did not get on with the cheaper bar end gear levers.
I am the owner of both bikes mentioned.
I paid for a SPA Steel Touring and I also bought myself a Jamis Aurora.
The SPA was to be my "best bike" and the Jamis my daily hack / winter bike ... the fact that i did my LEJOG on the Jamis should tell you a few things.
£400 is a great deal of difference, and as for wheels..... hand built are excellent, but machine built are very good as well.
Would you rather have a hand built smart phone or a robot built one ??

I offered my as new SPA on here recently for sale for £600 ono. .... a saving of £400 on new .... not the slightest bit of interest from anyone .... or on EBAY .... :roll:

SPA bikes are lovely items, jewellery, class .... but mine has now gone to a new home .... It's not about the bike .. it's about the destination...
It's just like that, it's just the way it is.
The road goes on forever.

Bonefishblues
Posts: 6851
Joined: 7 Jul 2014, 9:45pm
Location: Near Bicester Oxon

Re: Spa Cycles (Harrogate)

Postby Bonefishblues » 18 Aug 2019, 7:00pm

Nobody is criticising your choice, nor saying that the Jamie (sic) isn't a good bike. The differences are slightly more extensive than you indicated though, to be fair, plus the ability to 'customise as standard'