I've had a rattle problem on my Trice's rear cassette, but didn't have the correct tool for the job, so below is an email I sent to ICE.
Hi. I purchased a 2nd hand Ice Trice QNT around a year ago. I've used it heavily (5,000+ miles) and the rear cassette has developed a 'rattle'. Having removed the wheel I can feel play both sideways, and circular-all gears 1-6 have play in them.
I have a shimano cassette removal tool, which worked fine on a Trice 'S' I owned a few years ago, but this cassettes lockring has only 4 teeth holes. Can you give me a price for a replacement cassette (9-32) and also, do you supply the correct tool to remove it please.
Many thanks, Mr C Panther.
To which I received this prompt reply from ICE.
Hi Carl,
It sounds like the cassette body retainer is loose so I would suggest tightening this before replacing expensive parts. (see attached photo)
I am sending you a lockring spanner and our instructions for stripping the hub, free of charge.
If you do need a replacement cassette the price is £94.83 + P&P
Many Thanks,
Phil
Inspired Cycle Engineering
Unit 15 Tregoniggie Industrial Estate
Bickland Water Road
Falmouth, Cornwall
TR114SN
01326 378848
And in the post the next day I received,
Now, how good is that for customer service.....especially as I've never actually bought anything from them. I suppose that by buying 2nd hand Ice trikes, the sellers may go on to buy a new model from them?
10/10, 5 stars, to Ice! Here's hoping that one day I'll have the dosh to but that brand spanking new Vortex I'm dreaming of!
Aha, the legendary ICE customer service.
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- Posts: 210
- Joined: 3 Jan 2012, 11:24am
- Location: Doncaster
Aha, the legendary ICE customer service.
The photobucket images don't work !!!
Re: Aha, the legendary ICE customer service.
Nice to hear! Without taking anything away from a superb response I'm wondering if they have they changed their name from ICG to ICE and have unsold stock of the ICG branded spanners?
Cycling UK Life Member
PBP Ancien (2007)
PBP Ancien (2007)
Re: Aha, the legendary ICE customer service.
If you turn it over the g becomes a lower case e, and the I and c remain...
A shortcut has to be a challenge, otherwise it would just be the way. No situation is so dire that panic cannot make it worse.
There are two kinds of people in this world: those can extrapolate from incomplete data.
There are two kinds of people in this world: those can extrapolate from incomplete data.
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- Posts: 210
- Joined: 3 Jan 2012, 11:24am
- Location: Doncaster
Re: Aha, the legendary ICE customer service.
The photobucket images don't work !!!
Re: Aha, the legendary ICE customer service.
BlackPanther wrote:Happy now? lol.
Much better
The service they provide, it's only fair to get their logo the right way up
A shortcut has to be a challenge, otherwise it would just be the way. No situation is so dire that panic cannot make it worse.
There are two kinds of people in this world: those can extrapolate from incomplete data.
There are two kinds of people in this world: those can extrapolate from incomplete data.
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- Posts: 54
- Joined: 24 Feb 2012, 8:57pm
Re: Aha, the legendary ICE customer service.
ICE have great customer service,just one thing has peeved me from my last purchase from them.
I bought the new hardshell seat for the S and although I already had the compatable mounting kit,I was informed I had to buy the seat with the VTX kit which was absolutely no use to me and I had to pay around £40 for the privalege.
I bought the new hardshell seat for the S and although I already had the compatable mounting kit,I was informed I had to buy the seat with the VTX kit which was absolutely no use to me and I had to pay around £40 for the privalege.
Trice S 700cc
Optima baron
Optima baron