Hubba Hubba NX broken strut
Re: Hubba Hubba NX broken strut
I've just had the same problem on a tent more than 5 years old. I contacted their UK support department and they are sending me a replacement. It's quite possibly the best customer service I've ever received.
- matt2matt2002
- Posts: 1130
- Joined: 25 Oct 2009, 7:45pm
- Location: Aberdeen Scotland UK
Re: Hubba Hubba NX broken strut
Quite right Sweep.
Good service should always be celebrated.
https://www.msrgear.com/ie/msr-warranty.html
2017 Ethiopia.5 weeks.
2018 Marrakech 2 weeks.
2023 Thailand 8 weeks.
Always on a Thorn Raven/Rohloff hub.
2018 Marrakech 2 weeks.
2023 Thailand 8 weeks.
Always on a Thorn Raven/Rohloff hub.
-
- Posts: 2750
- Joined: 7 Jan 2008, 4:16pm
Re: Hubba Hubba NX broken strut
I have had similar expereiences with many esp US manufacturers. They know it is cheap to be generous and it pays off.
Re: Hubba Hubba NX broken strut
ah sorry - i'd interpreted that as being a reference to a separate company.matt2matt2002 wrote: ↑8 Oct 2021, 9:43pmQuite right Sweep.
Good service should always be celebrated.
https://www.msrgear.com/ie/msr-warranty.html
Sweep
Re: Hubba Hubba NX broken strut
Long ago I had a fall during a mountain marathon that was broken by my rucksack... and the impact ripped the harness off it. It was a good pack so I sent it back to Lowe saying I'd understand if it was fit for the bin, but if it was repairable please give me a quote.willem jongman wrote: ↑9 Oct 2021, 7:28am I have had similar expereiences with many esp US manufacturers. They know it is cheap to be generous and it pays off.
Pack came back completely repaired, free of charge!
I phoned them up to say thank you for the excellent service and was told not only is a it a good feelgood thing that keeps punters happy, but the bureaucracy of raising an invoice tends to cost more than a lot of repairs in any case.
Pete.
Often seen riding a bike around Dundee...
Re: Hubba Hubba NX broken strut
Glad OP had a goode xperience fom MSR. My experience with my new tent (from MSR) failing mid-tour was at the other end of the spectrum - they were particularly unhelpful and I wont ever buy anything MSR again.
Fortunately I purchased the MSR tent from UltraLightOutdoor who were very helpful ("above and beyond") and rescued the situation at their own cost - so I now buy through them wherever possible.
Ian
Fortunately I purchased the MSR tent from UltraLightOutdoor who were very helpful ("above and beyond") and rescued the situation at their own cost - so I now buy through them wherever possible.
Ian
Re: Hubba Hubba NX broken strut
A few years ago Mountain Equipment gave me fabulous service; replacing a damaged pole for my Dragonfly Ext FOC and PDQ. to them.