Membership change

rmurphy195
Posts: 1436
Joined: 20 May 2011, 11:23am
Location: South Birmingham

Membership change

Postby rmurphy195 » 7 Aug 2017, 11:17am

My membership renewal is due soon, its the Family membership however both the children have long since left home, and my wife never uses a bike - so I could reduce my 370 premium to £28.50 (I'm over 65) by making the change. But I've opted for DD?

Anyone know how I can do this other than by cancelling the DD with my bank and then re-joining?
Brompton, Condor Heritage, creaky joints and thinning white (formerly grey) hair
""You know you're getting old when it's easier to ride a bike than to get on and off it" - quote from observant jogger !

rmurphy195
Posts: 1436
Joined: 20 May 2011, 11:23am
Location: South Birmingham

Re: Membership change

Postby rmurphy195 » 7 Aug 2017, 11:27am

Just realised I can email the membership team - doh!
Brompton, Condor Heritage, creaky joints and thinning white (formerly grey) hair
""You know you're getting old when it's easier to ride a bike than to get on and off it" - quote from observant jogger !

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gaz
Posts: 13777
Joined: 9 Mar 2007, 12:09pm
Location: Kent, car park of England

Re: Membership change

Postby gaz » 7 Aug 2017, 11:31am

IMO one of those situations where picking up the phone to the membership dept is likely to be more productive.
Hand wash only. Do not iron.

Lilyf
Posts: 61
Joined: 26 Feb 2016, 4:12pm

Re: Membership change

Postby Lilyf » 7 Aug 2017, 11:53am

+1 for Gaz's reply.
I was just beaten to answering - I'd certainly ring the membership dept.
An email might take a little longer to be responded to.

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Graham
Moderator
Posts: 5957
Joined: 14 Dec 2006, 8:48pm

Re: Membership change

Postby Graham » 7 Aug 2017, 8:47pm

rmurphy195 wrote: I could reduce my 370 premium to £28.50

You might want to EDIT your original post . . .. before I start sending you begging emails.

PH
Posts: 7665
Joined: 21 Jan 2007, 12:31am
Location: Derby
Contact:

Re: Membership change

Postby PH » 8 Aug 2017, 11:12am

I wish people wouldn't make the assumption that everyone can use the phone, I'm one who struggles with it and there are many for whom it'll never be an option.
If Cycling UK publish email addresses the very least they can do is monitor and reply to them. My experience is that some do so far better than others, the membership department being the worst, which IMO is an error on their part that being the money generating dept!

thirdcrank
Posts: 28677
Joined: 9 Jan 2007, 2:44pm

Re: Membership change

Postby thirdcrank » 8 Aug 2017, 11:50am

Yes: the first contact with an organisation is often the one that makes the most lasting impression and if it's not a good one, it may be the last.