To try and answer some main questions raised up thread (sorry if I miss any out).....
Forum link on the Website.
We did have talks with those delivering the website and suggested that the forum was pretty important and so should have a high(ish) billing on the website. As I'm sure everyone knows by now, the development of the new website has been hit by a number of hitches along the way which resulted in a very late delivery and a number of technical issues. As such the website is still in a state of development and fine tuning, thus I assume that they are experimenting with various layouts and have decided to move the forum link around a bit - problem is that everything that the CTC does is really important and so should have top billing in the website home page (I can't actually remember where the forum link was before
). To be honest, I'm more concerned about the speed of the website and the fact that it still has "beta" in the URL.
As a side issue to this, you might have noticed that some time ago Cycleclips had a few stories on it linked to the forum, such that readers could come to an already set up thread where they could discuss issues that would be relevant to members. This was an idea that came from us and it was meant to increase the interactiveness of cyclieclips and give members the feeling of more involvement and input with the CTC. It did seem to work quite well initially with a few more people signing up to the forum from this channel, and the threads being quite popular. But for some reason the people that produce cycleclips decided to give up on it without any explanation coming to us (a little annoying after all the work that we'd put in to get it there in the first place- so if you'd like to see this return please let someone at National Office know).
Regarding the forum being important as a channel of communication.I sympathise with the CTC a bit here. Given that resources are stretched, having paid staff continually scanning the forum in case there was something on it that they needed to answer would seem to many as a bit of a waste of membership money given that 99% of the stuff on the forum doesn't need any input from the CTC. We have also had a few cases where CTC staff have ventured onto the forum only to be attacked and insulted...which understandably put them off coming back (and anyway, why should paid staff have to be the subject of insults when the volunteers will do it for free
, and we have also had CTC Staff being moderated by the forum staff due to breaking the forum rules which might have put them off further). This is part of the reason why the old forum was pulled. To counter this the current forum has a quite rigid moderation policy. We have also implemented a new section of the forum "About the CTC" which means that CTC staff don't have to trawl through the whole forum to find things that might need their attention (assuming that posts are put in the right place...I'll just move this one over there now
). And furthermore, our new CEO, Gordon Seabright, recently sent an email to all CTC staff to encourage them to play a more active part on the forum....since then I've noticed that a few have done so, plus, if we get a thread that really does need input from National Office staff but hasn't had any then I tend to send a link to it to some random person so that it comes to someone's attention (e.g. some recent issues with membership).
However, if you want a fast reply to your concern then it is always better to go directly to the person responsible for what ever area it is at National Office rather than taking a chance that it could take some time for anyone to notice it on here.
Also, to be fair, I think that we lost the link back to the main website during a software upgrade some time ago..something that we really ought to sort out some time!