robgul wrote:Psamathe wrote:merseymouth wrote:...
The sadness for me is worsened by the fact that I have 4 years of a 5 year membership to go! You've had my money, now they're changing the product, with unpalatable ingredients....
Others in the same position have cancelled their membership and had a pro-rata refund. The advantage of that (apart from not paying for what you don't want) is that it makes the organisation aware f the dissatisfaction.
I wouldn't be so sure about that - I sent an email - got an email back asking for bank details - got the money. Zilch attempt at "customer retention"
I suppose then they really are not interested in "members" any more. Sad it has got quite so bad.