AndyA wrote:Canyon's customer service and aftersales support is terrible. A friend of mine damaged the Canyon specific fork on his race bike, called Canyon up "yes, we still make and sell forks with 1 1/4" steerer but no we will not sell one to you as your bike is over 3 years old!". Many many pleading emails to their CEO later he eventually got his replacement fork. He wasn't after a warranty replacement and was happy to pay full price etc. Crazy
The fork on the canyon upthread is 1 1/4 steerer and very few companies make stems to suit. See above for getting a new one if you damage it!
Have been researching Canyon - plenty of posts on various forums slating their customer service! My Defy has many custom parts including a 1 1/8"x1 1/4' headset with 1 1/4" stem (available from Giant or Tredz) & so-called D-fuse seat-post - I was assured by the dealer I bought from that Giant not only give a lifetime warranty on the frame but do support legacy parts. I can only hope this is the case.