How to get identical Suntour forks for Cube E-bike ?

For discussions about bikes and equipment.
alrob
Posts: 3
Joined: 23 Jul 2018, 3:55pm

How to get identical Suntour forks for Cube E-bike ?

Postby alrob » 23 Jul 2018, 4:03pm

hi im new to the forum so not very up on modern bikes

my wifes cube e-bike took a front impact and bent the forks, my problem is I am having a hard time in sourcing new forks, she insists in the same forks which are according to spec "SR Suntour XCM34 Coil, Tapered, 15x110mm, 100mm, Lockout" it is a 29" wheel, i took the bike to a local high st retailer but I am not impressed with their knowledge

ta

tod28
Posts: 69
Joined: 13 Oct 2007, 12:14am

Re: How to get identical Suntour forks for Cube E-bike ?

Postby tod28 » 23 Jul 2018, 5:37pm


foxychick
Posts: 252
Joined: 5 Jul 2012, 12:05am

Re: How to get identical Suntour forks for Cube E-bike ?

Postby foxychick » 23 Jul 2018, 7:20pm

You could get them brand new from amazon for £70.

New SUNTOUR XCM HLO MTB Suspension Fork TK 29" 1-1/8" Travel:100mm Black
by SR SUNTOUR
5.0 out of 5 stars 1 customer review
Price: £69.99 & FREE Delivery in the UK. Delivery Details
Only 6 left in stock (more on the way).
Want it delivered by Wednesday, 25 July? Order within 22 hrs 54 mins and choose One-Day Delivery at checkout. Details
Dispatched from and sold by Amazon. Gift-wrap available.
2 new from £69.99 1 used from £61.66
Travel:100mm,Wheels:29"
Weight:2650g, Alex:9mm
Right Side: HLO Hydraulic Lockout, Left side: Coil with Preload adjuster
Steerer:1-1/8"X255mm Steel,Crown: AC4C
Maximum Rotor Size: Postmount

gregoryoftours
Posts: 1024
Joined: 22 May 2011, 7:14pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby gregoryoftours » 23 Jul 2018, 8:59pm

alrob wrote:hi im new to the forum so not very up on modern bikes

my wifes cube e-bike took a front impact and bent the forks, my problem is I am having a hard time in sourcing new forks, she insists in the same forks which are according to spec "SR Suntour XCM34 Coil, Tapered, 15x110mm, 100mm, Lockout" it is a 29" wheel, i took the bike to a local high st retailer but I am not impressed with their knowledge

ta

According to the spec you've posted the fork has a tapered steerer, that is 1 1/8"at the top flaring out to 1.5"at the fork crown. It also has a 15mm through axle, (not a 12mm axle that would be fastened with a quick release skewer). Quite often product specs for a bike are wrong or misleading when it comes to forks, so It would be helpful to post some photos of the existing fork, especially showing the steerer and the dropouts. The bike 24 link fits the spec you posted but the cheaper £70 fork does not, although if the front wheel on the bike has a standard 12mm axle secured by a quick release skewer, it may be that the straight 1 1/8" steerer model fork is being used with a bottom headset assembly that steps up in size to fit a 1.5" tapered head tube

alrob
Posts: 3
Joined: 23 Jul 2018, 3:55pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby alrob » 23 Jul 2018, 9:57pm

im pretty sure that this is the model

http://www.srsuntour-cycling.com/compon ... -5759.html

foxychick
Posts: 252
Joined: 5 Jul 2012, 12:05am

Re: How to get identical Suntour forks for Cube E-bike ?

Postby foxychick » 23 Jul 2018, 10:15pm

OMG 7.45 lbs for a suspension fork surely this must be a typo error on the suntour website?

tim_f
Posts: 245
Joined: 12 Oct 2009, 10:37pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby tim_f » 23 Jul 2018, 10:37pm

This page http://www.srsuntour-cycling.com/contact/sr-suntour-europe/ has option to look up product from serial number.

However you will probably find that their UK distributors do not import the full range. (They do not list the variant on their B2B web sites)

GREYVILLE ENTERPRISES
20 Europa way britannia enterprise park
Lichfield, Staffs. WS14 9TZ
TEL: +44 1543 251328
FAX: +44 1543 256260
E-MAIL: sales@greyville.com

MOORE LARGE & CO. LTD
Derby DE24 9GL
Sinfin lane
Sinfin lane industrial estate
TEL: +44 1332 274 252
FAX: +44 1332 274 203
E-MAIL: sales@moorelarge.co.uk

So unless these UK distributors can do a special order from Suntour via one of their dealers. You probably not be able to obtain a identical fork 'retail'

You could also ask distributors if they have a service department and if the forks could be rebuild with the bent part replaced.

I expect that Suntour they would direct you to Cube. Have you been in touch with Cube or the dealer who sold the bike?

However you can open a support case on the Suntour website at link above.

If you could get a different make you can probably get a fork from another manufacture cheaper that a special order at full retail price may be -

http://www.chainreactioncycles.com/rock ... prod160843

You should also check that frame, to make sure it has not been bent or have small cracks- if you do not have knowledge to do this best to go back to supplying dealer.
Last edited by tim_f on 23 Jul 2018, 11:08pm, edited 5 times in total.

gregoryoftours
Posts: 1024
Joined: 22 May 2011, 7:14pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby gregoryoftours » 23 Jul 2018, 10:40pm

I wouldn't necessarily trust the stated spec for the bike. Photos of the actual fork that got damaged, removed from the bike would help. Measuring the axle to crown distance will help to ensure you don't end up with a 100mm travel fork when you need a 130mm, or vice versa. You could also end up needing a new headset and front wheel if you get the wrong model. By the way I'd also get the bike professionally checked over to check for frame damage.
Last edited by gregoryoftours on 23 Jul 2018, 10:43pm, edited 1 time in total.

gregoryoftours
Posts: 1024
Joined: 22 May 2011, 7:14pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby gregoryoftours » 23 Jul 2018, 10:41pm

foxychick wrote:OMG 7.45 lbs for a suspension fork surely this must be a typo error on the suntour website?

It's crazy but I wouldn't be surprised for a cheap 29er coil fork with 34mm stanchions.
Last edited by gregoryoftours on 23 Jul 2018, 10:45pm, edited 1 time in total.

foxychick
Posts: 252
Joined: 5 Jul 2012, 12:05am

Re: How to get identical Suntour forks for Cube E-bike ?

Postby foxychick » 23 Jul 2018, 10:45pm

I suppose it does not matter too much if you want it for an electric bike.

nigelnightmare
Posts: 534
Joined: 19 Sep 2016, 10:33pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby nigelnightmare » 26 Jul 2018, 2:08pm

Get in touch with Cube or the dealer who sold the bike.

That would be your best bet.

Good luck!

alrob
Posts: 3
Joined: 23 Jul 2018, 3:55pm

Re: How to get identical Suntour forks for Cube E-bike ?

Postby alrob » 3 Aug 2018, 6:42pm

i went for rock shox judy gold - seemed like a good upgrade

foxychick
Posts: 252
Joined: 5 Jul 2012, 12:05am

Re: How to get identical Suntour forks for Cube E-bike ?

Postby foxychick » 3 Aug 2018, 7:13pm

A million miles better than the fork that was on the bike, very good fork.