2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

For discussions about bikes and equipment.
User avatar
LinusR
Posts: 289
Joined: 24 May 2017, 7:27pm
Location: London
Contact:

2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby LinusR » 26 Jul 2019, 6:25pm

I had this email just now. Just in case anyone's got a second hand CAADX and hasn't been notified.

Dear Evans Cycles Customer,

We are contacting you as our records show you have purchased a Cannondale CAADX disc bicycle, which may be impacted by this recall. As the recall is a safety concern, please discontinue use of your bike and consult the link below to confirm if your bike is impacted:
https://www.cannondale.com/en/Great%20B ... nd-Recalls

If your bike is impacted, please discontinue use and respond to this email with your nearest Evans Cycles store in the subject line and provide an image of your full bike plus serial number (the serial number is two letters and five numbers). Once we have received those details, we will have your local store order and install the free, upgraded (black, full carbon) replacement fork.

We anticipate receiving stock of the replacement fork by mid-August onwards. To avoid unnecessary inconvenience please do not bring your bike into the store until they confirm they have a replacement fork there for you.

We sincerely apologise for any inconvenience caused and we look forward to getting you back out on your Cannondale as quickly as possible.

Kind regards,

Evans Cycles Product Recall Team


https://www.cannondale.com/en/Great%20Britain/Safety-Notices-and-Recalls

zeberdy
Posts: 2
Joined: 9 Sep 2019, 2:13pm

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby zeberdy » 9 Sep 2019, 2:17pm

I have a bike that is part of this recall which means it is of the road which is pretty frustrating can I ask if anyone has had these replaced yet ?

Many Thanks

User avatar
LinusR
Posts: 289
Joined: 24 May 2017, 7:27pm
Location: London
Contact:

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby LinusR » 9 Sep 2019, 9:31pm

zeberdy wrote:I have a bike that is part of this recall which means it is of the road which is pretty frustrating can I ask if anyone has had these replaced yet ?

Many Thanks


I'm still waiting. However, a guy on the Singletrack forum says he's now had his replacement forks fitted. Evans sent me and email telling me 25 December (yes, Xmas Day!) for a replacement and then the shop told me mid-October... maybe. I'm getting a little tetchy with Cannondale for not issuing an update notice of when forks will be available for UK dealers to replace. You heard anything?

zeberdy
Posts: 2
Joined: 9 Sep 2019, 2:13pm

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby zeberdy » 10 Sep 2019, 8:20am

Thanks for the reply on the recall and info on singe track forum that sounds promising I have founf that article and there are some pictures of the replacement forks fitted I have posted link below in case anyone else has the issue.

https://singletrackworld.com/forum/topi ... 16/page/2/

I am going to chase up my local dealer and send him the link. I did try to contact Cannondale but using the email address they posted on a recall notice it just bounced back and finding it very difficult to find a contact in the UK. I did make a post on their Facebook page and that went unanswered too.

Have to say not very impressed how this is being handled.

philvantwo
Posts: 542
Joined: 8 Dec 2012, 6:08pm

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby philvantwo » 10 Sep 2019, 11:53am

Latest news on twitter is mid January! Google the email address of the CEO and contact him!!
[color=#FF0000][/color]

brumster
Posts: 249
Joined: 8 Sep 2009, 7:50pm

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby brumster » 10 Sep 2019, 9:43pm

philvantwo wrote:Latest news on twitter is mid January! Google the email address of the CEO and contact him!!

Mid Jan is the latest ETA for replacement forks AFAIK. But to be fair to Cannondale if the reported 10,000 affected bikes is correct following the fatality, to manufacture 10,000 replacement forks in the far east at short notice isn't going to happen overnight.

Syd
Posts: 114
Joined: 23 Sep 2018, 2:27pm

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby Syd » 10 Sep 2019, 10:22pm

brumster wrote:
philvantwo wrote:Latest news on twitter is mid January! Google the email address of the CEO and contact him!!

Mid Jan is the latest ETA for replacement forks AFAIK. But to be fair to Cannondale if the reported 10,000 affected bikes is correct following the fatality, to manufacture 10,000 replacement forks in the far east at short notice isn't going to happen overnight.

My 2013 CAADX would have been impacted by this recall had it not been written off in 2015. Reason for the write-off was the forks were damaged when I was hit by a car and Canondale were quoting 18 months for a replacement so car insurers paid out for a new bike.

User avatar
LinusR
Posts: 289
Joined: 24 May 2017, 7:27pm
Location: London
Contact:

Re: 2013 - 2016 Cannondale CAADX SAFETY RECALL NOTICE

Postby LinusR » 11 Sep 2019, 7:34pm

An update by email today.

Cannondale have confirmed that we will receive at least 2 drops of forks a month and are being supplied in the order in which they were submitted.

We do ask for your patience whilst we work with Cannondale to get this turned around and you back out on your bike as quickly as possible.

Please be advised this is most accurate information we are able to provide you at this time and will provide updates when available. The store will make contact once your allocated fork has been received to make the necessary arrangements.

Thank you for your continued patience on this matter.

Kind regards,

Evans Cycles Product Recall Team