I've just had a similar experience with a rim, for a wheel I'm building for someone else. A LBS near me is kind enough to order things on my behalf and they reckoned they could get me the chosen rim. I asked them to check stock with the wholesaler when they quoted me but they declined to so do. Needless to say when I went to order the rim their wholesaler didn't have it (in the correct colour and drilling) and hadn't done for some time, Nor were they expecting ever to have it again for some reason. This meant I had to source the rim elsewhere. Duly ordered, I missed the delivery (twice) and eventually picked it up from the local post office. I was glad the carrier didn't have a depot an hour's drive away (this has happened....).
I was surprised when the rim turned up wrapped in plastic sheet with a foam sausage for protection, instead of in a box. The plastic was gashed but not near the rim itself. I checked it was the right thing and went to build the wheel a few days later only to discover that the rim wasn't straight; it had taken a knock during transit and not only had the pinned joint popped open but the rim decal (over the joint) had split too.
- the black rim is straight, so the gap shows how far off straight the other rim is
If I'd damaged the rim myself and/or it were a wheel for my use I might have shrugged my shoulders and tried to use it anyway. But I can't use a rim like that to build what is meant to be a first class wheel for someone else. However this was just the start of things; there is a long saga, but in summary;
Rim #1 was the right thing but it turned up not in a box , with slight packaging damage and the rim joint was popped open (rim bent)
Rim #2 turned up in a box, sight damage to the box with rim intact, but the rim was not the right thing; right drilling, wrong rim model, not suitable.
Rim #3 turned up as poorly wrapped as the first one, and the package was damaged, but it is the right thing and it somehow survived the journey without getting bent.
Rims 2 and 3 were just dumped on my doorstep by the carrier; this when a signature is required!
The vendors responded promptly to my queries and I now have the right rim in good condition (I think). But it is possibly more by luck than judgement; when I received the third rim in a poorly wrapped, damaged package, I feared that I'd eventually end up with a small mountain of damaged/unsuitable rims before I got the right one in a usable condition.
Even simple things work out complicated sometimes!
cheers