Carrera Vulcan E problems

Electrically assisted bikes, trikes, etc.
Dburch
Posts: 1
Joined: 3 Oct 2017, 12:40pm

Carrera Vulcan E problems

Postby Dburch » 3 Oct 2017, 12:44pm

Hello all,
I have had issues with Motor/Battery cutting out which has resulted in the CPU/headset and Sensor being replaced within 6 months but still having issues.

I want a partial refund ( was refused an exchange or full refund but CAB advised to request this.) as per consumer goods act but have been denied so wish to seek Alternative Dispute Resolution has anyone any they can recommend or had any issues with this model?

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georgew
Posts: 1421
Joined: 27 Jan 2007, 4:23pm

Re: Carrera Vulcan E problems

Postby georgew » 4 Oct 2017, 10:42am

Best to ask in the Pedelecs forum as this may have been discussed there.

hemo
Posts: 245
Joined: 16 Nov 2017, 5:40pm
Location: West Sussex

Re: Carrera Vulcan E problems

Postby hemo » 16 Nov 2017, 9:12pm

A few threads on Pedelecs, the Carrera does have an issue with cutting out an dseems to be a bit hit and miss as it happens under any circumstances. One owner thinks the issue is the motor cable connector along the rear stay and requires an extra cable tie around it.