Carrera Vulcan E problems

[Dburch]

Hello all,
I have had issues with Motor/Battery cutting out which has resulted in the CPU/headset and Sensor being replaced within 6 months but still having issues.

I want a partial refund ( was refused an exchange or full refund but CAB advised to request this.) as per consumer goods act but have been denied so wish to seek Alternative Dispute Resolution has anyone any they can recommend or had any issues with this model?

[georgew]

Best to ask in the Pedelecs forum as this may have been discussed there.

[hemo]

A few threads on Pedelecs, the Carrera does have an issue with cutting out an dseems to be a bit hit and miss as it happens under any circumstances. One owner thinks the issue is the motor cable connector along the rear stay and requires an extra cable tie around it.