Thomas125 wrote:Spoke to Halfords customer services on the phone again, they still refuse to refund me the cost of the tyres in the telephone assistants own words as I cannot prove that I didn't over-inflate the tyres.
Erm, what kind of proof would they like? Did they expect you to video yourself inflating it?
Thomas125 wrote:The customer services advisor stated that a partial refund i.e the tubes but not the tyres was a fair offer.
The tubes being £3.50 and the tyre being what, £20?
Thomas125 wrote:They also refused to acknowledge any damage to the back wheel.
Where do I go from here?
*So far I'm thinking contact MP and ask to contact financial ombusman on my behalf
Inform customers services of the existance of this thread, above letter and that letters will be copied to 2 local newspapers if I don;t get a response.
Most people don't end up taking things like this any further because they're not sure what to do or don't have the energy. Halfords are rubbish, and this is how they get away with it. If you do take this further you'll be doing a favour to all those other newbie cyclists who go to Halfords after you, who might well be put off cycling altogether.
Citizen's Advice Bureau can help with consumer rights stuff http://www.citizensadvice.org.uk/index/getadvice.htm