On the topic of bus drivers and crews 'making up the rules as they go along' (which the staff in the video appear to be doing, though I didn't watch it right through to the end) - I have a delightful little anecdote of my own, nothing to do with cycling I'm afraid.
Many years ago, when we still had bus conductors (do they still exist any more?
), I boarded a bus at the bus station. Amongst the other passengers was a wino, very much the worse for wear; the bus set out and when the conductor got to him he muttered something like "gisha-nay-udresh"
. The conductor was forthright, "sorry mate, no name-and-address, if you've not got the fare you don't ride". The drunk argued a bit more, so the conductor called to the driver "turn about, we're taking this one back to the station". And that's what happened. As luck would have it, as the driver was manoeuvring his bus into the station, he rammed another stationary bus. No serious damage, but more delays whilst inspectors came to check over both buses, and the drunk was duly put off the bus.
When the conductor finally got round to taking my fare, I remonstrated: "why take that guy back to the station, couldn't you have just put him off at the next stop?" Conductor replied, "no, sonny, rules are rules, if you haven't got the fare you have to be taken back to where you got on
". I was somewhat annoyed, already running late and by now running very late, but I felt it was useless to argue further (helmet-cam cyclist on 'tube, take note!).
Do bus companies have rules like that, or did they ever? Probably of no consequence in these days of 'pay-the-driver-as-you-get-on' buses.