O2 Outrage to get compensation

[mercalia]

10% it seems. even payasyou go
"Customers with a monthly subscription will be refunded the cost of two days' service by the end of January.

Pay As You Go customers will get 10% extra when they top up their phone in the new year or 10% off when they buy data for mobile broadband devices."

https://www.bbc.co.uk/news/business-46481797

[mjr]

Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

[Redvee]

Tesco Mobile's response:

To say sorry for any inconvenience caused by the network issue on Thursday 6 December, we will be offering all our customers a 2GB data bundle

[Bonefishblues]

Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.

[Canuk]

Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.

Reseller as opposed to actual Network in charge of hardware and maintenance.

[Oldjohnw]

Was the word "Outrage" in the header a Freudian slip?

[peetee]

Tesco Mobile's response:

To say sorry for any inconvenience caused by the network issue on Thursday 6 December, we will be offering all our customers a 2GB data bundle

Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.

[Bonefishblues]

Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.

Reseller as opposed to actual Network in charge of hardware and maintenance.

We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.

[pwa]

This short lived O2 thing has given a lot of people a brief taste of what it is like trying to communicate from remote rural locations.

https://www.bbc.co.uk/news/uk-wales-46468398

Having said that, the Cothi valley is a wonderful place to cycle through. I'd accept the lack of internet as a price worth paying.

[RickH]

Just had a text from O2

We're very sorry for Thursday's network issues. We understand how important it is to stay connected, especially this time of year. You'll receive a credit for two days of your monthly airtime subscription charges by the end of January. We're doing all we can to make sure this issue doesn't happen again.

[mjr]

GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.

Reseller as opposed to actual Network in charge of hardware and maintenance.

We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.

Don't others call them MVNOs? So networks to the public, as they don't care much what type.

[softlips]

I was in Ireland and had no issues - still getting the two days compensation though.

[Bonefishblues]

Reseller as opposed to actual Network in charge of hardware and maintenance.

We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.

Don't others call them MVNOs? So networks to the public, as they don't care much what type.

They may do now, but I never heard the term in the trade, as it were.

[Redvee]

Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.

Might be worthwhile giving customer services a call and explain the situation and see what they can do. Can't imagine your situation being unique.

[peetee]

Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.

Might be worthwhile giving customer services a call and explain the situation and see what they can do. Can't imagine your situation being unique.

To be fair I wasn't looking for compensation at the time. I just felt their offer was a bit biased. After all, I think the real loosers were those running business who lost calls and texts from/to clients not kids who couldn't stream YouTube vids in the school playground.