O2 Outrage to get compensation
O2 Outrage to get compensation
10% it seems. even payasyou go
"Customers with a monthly subscription will be refunded the cost of two days' service by the end of January.
Pay As You Go customers will get 10% extra when they top up their phone in the new year or 10% off when they buy data for mobile broadband devices."
https://www.bbc.co.uk/news/business-46481797
"Customers with a monthly subscription will be refunded the cost of two days' service by the end of January.
Pay As You Go customers will get 10% extra when they top up their phone in the new year or 10% off when they buy data for mobile broadband devices."
https://www.bbc.co.uk/news/business-46481797
Re: O2 Outrage to get compensation
Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454
MJR, mostly pedalling 3-speed roadsters. KL+West Norfolk BUG incl social easy rides http://www.klwnbug.co.uk
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.
Re: O2 Outrage to get compensation
Tesco Mobile's response:
Tesco Mobile wrote:To say sorry for any inconvenience caused by the network issue on Thursday 6 December, we will be offering all our customers a 2GB data bundle
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Re: O2 Outrage to get compensation
mjr wrote:Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454
GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.
Re: O2 Outrage to get compensation
Bonefishblues wrote:mjr wrote:Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454
GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.
Reseller as opposed to actual Network in charge of hardware and maintenance.
Re: O2 Outrage to get compensation
Redvee wrote:Tesco Mobile's response:Tesco Mobile wrote:To say sorry for any inconvenience caused by the network issue on Thursday 6 December, we will be offering all our customers a 2GB data bundle
Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.
The older I get the more I’m inclined to act my shoe size, not my age.
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Re: O2 Outrage to get compensation
Canuk wrote:Bonefishblues wrote:mjr wrote:Other affected networks are also compensating. Here's giffgaff's, for example: https://community.giffgaff.com/t5/Annou ... p/22757454
GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.
Reseller as opposed to actual Network in charge of hardware and maintenance.
We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.
Re: O2 Outrage to get compensation
This short lived O2 thing has given a lot of people a brief taste of what it is like trying to communicate from remote rural locations.
https://www.bbc.co.uk/news/uk-wales-46468398
Having said that, the Cothi valley is a wonderful place to cycle through. I'd accept the lack of internet as a price worth paying.
https://www.bbc.co.uk/news/uk-wales-46468398
Having said that, the Cothi valley is a wonderful place to cycle through. I'd accept the lack of internet as a price worth paying.
Re: O2 Outrage to get compensation
Just had a text from O2
We're very sorry for Thursday's network issues. We understand how important it is to stay connected, especially this time of year. You'll receive a credit for two days of your monthly airtime subscription charges by the end of January. We're doing all we can to make sure this issue doesn't happen again.
Former member of the Cult of the Polystyrene Head Carbuncle.
Re: O2 Outrage to get compensation
Bonefishblues wrote:Canuk wrote:Bonefishblues wrote:GG's O2 by any other name, but I know what you mean - service provider, as opposed to Network.
Reseller as opposed to actual Network in charge of hardware and maintenance.
We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.
Don't others call them MVNOs? So networks to the public, as they don't care much what type.
MJR, mostly pedalling 3-speed roadsters. KL+West Norfolk BUG incl social easy rides http://www.klwnbug.co.uk
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.
Re: O2 Outrage to get compensation
I was in Ireland and had no issues - still getting the two days compensation though.
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Re: O2 Outrage to get compensation
mjr wrote:Bonefishblues wrote:Canuk wrote:
Reseller as opposed to actual Network in charge of hardware and maintenance.
We used to acquire 'service providers' when I worked for Vodafone, hence my using that term.
Don't others call them MVNOs? So networks to the public, as they don't care much what type.
They may do now, but I never heard the term in the trade, as it were.
Last edited by Bonefishblues on 9 Dec 2018, 11:00am, edited 1 time in total.
Re: O2 Outrage to get compensation
peetee wrote:Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.
Might be worthwhile giving customer services a call and explain the situation and see what they can do. Can't imagine your situation being unique.
Re: O2 Outrage to get compensation
Redvee wrote:peetee wrote:Not much use to my wife and I. We both rely on basic phone+text only phones on Tescos network for our business correspondence.
Might be worthwhile giving customer services a call and explain the situation and see what they can do. Can't imagine your situation being unique.
To be fair I wasn't looking for compensation at the time. I just felt their offer was a bit biased. After all, I think the real loosers were those running business who lost calls and texts from/to clients not kids who couldn't stream YouTube vids in the school playground.
The older I get the more I’m inclined to act my shoe size, not my age.