Best-laid plans of mice and men

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ubert767
Posts: 125
Joined: 4 Aug 2013, 8:16pm

Best-laid plans of mice and men

Postby ubert767 » 11 Sep 2019, 10:13pm

Our plan was a flight to Toulouse and a tour through the Gorge du Tarn but we ended up stuck in Toulouse with no bikes or baggage, courtesy of a total baggage system failure at Gatwick Airport on the 3rd September. With no equipment or means of onward travel, we had to spend three days in Toulouse (albeit very pleasant) awaiting the arrival of our kit. This meant that all our pre-booked accommodation was out of sync.
We decided to quit and return home where our bikes and bags showed up seven days after going AWOL.
One bike (they were in bike boxes) has suffered a dented down tube and a fractured rear rack, I've informed Easyjet of the damage but don't hold much hope of recovering all our costs ( hotel bookings, pre-booked train tickets, taxi to the airport, flight back to the UK, coach home).
Does anyone have any advice?

IMG_20190910_152101736 13.53.08.jpg

This is how it was returned to me after its travels...........Sh*t happens !!!!
Rob

bohrsatom
Posts: 448
Joined: 20 May 2013, 4:36pm

Re: Best-laid plans of mice and men

Postby bohrsatom » 12 Sep 2019, 7:33am

So sorry to hear this happened to you. I dread waiting in the arrivals hall for my bike to show up.

Do you have travel insurance? I'd have thought you have reasonable grounds for a claim of the abandoned trip based on your luggage going missing.

ubert767
Posts: 125
Joined: 4 Aug 2013, 8:16pm

Re: Best-laid plans of mice and men

Postby ubert767 » 12 Sep 2019, 10:12am

bohrsatom wrote:So sorry to hear this happened to you. I dread waiting in the arrivals hall for my bike to show up.

Do you have travel insurance? I'd have thought you have reasonable grounds for a claim of the abandoned trip based on your luggage going missing.


Thanks for the sympathy, we've done this type of trip many times without incident so I suppose it was to happen sooner or later. It won't deter me from flying with bikes again, all means of transport has its snags. We're off for a short tour of Normandy tomorrow (via Brittany Ferries), to get over the trauma!

I do have travel insurance with "Sportscover Direct" and will pursue.
Rob

simonhill
Posts: 2549
Joined: 13 Jan 2007, 11:28am
Location: Essex

Re: Best-laid plans of mice and men

Postby simonhill » 12 Sep 2019, 12:08pm

That's really bad luck, but I'm glad you're being philosophical and it won't stop you having fun in the future.

I suggest you look on the web to see the EU and other (eg Montreal) rules on delayed baggage.

From a quick look, it seems a claim is time limited to 7 days for late and 21 for missing, so you need to act quickly. I didn't see anything about compensation for ruined trip, but I didn't look too deeply.

You may be lucky with the bike, but 'inadequate' packing is the airline's get out clause.

I've had my bike delayed a few times on long haul, but it has always come on the next flight and then been delivered to my hotel or home - bit of a win if not on a very tight schedule.

Did they give you the option to abandon your trip at Gatwick? If not, then this could be a point of contention. No bike, no cycling holiday.

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mjr
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Location: Norfolk or Somerset, mostly
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Re: Best-laid plans of mice and men

Postby mjr » 12 Sep 2019, 12:28pm

ubert767 wrote:It won't deter me from flying with bikes again, all means of transport has its snags. We're off for a short tour of Normandy tomorrow (via Brittany Ferries), to get over the trauma!

I've never yet had my bike go missing for a week and get trashed on a train or ferry or bus, though! That seems less of a snag and more of a cutting-off-at-the-legs. Good luck with the claims - let us know how it goes, please.
MJR, mostly pedalling 3-speed roadsters. KL+West Norfolk BUG incl social easy rides http://www.klwnbug.co.uk
All the above is CC-By-SA and no other implied copyright license to Cycle magazine.

ubert767
Posts: 125
Joined: 4 Aug 2013, 8:16pm

Re: Best-laid plans of mice and men

Postby ubert767 » 12 Sep 2019, 1:42pm

[quote="simonhill"
Did they give you the option to abandon your trip at Gatwick? If not, then this could be a point of contention. No bike, no cycling holiday.[/quote]

Thanks for the advice.

It was Belam at Gatwick that morning due to a total baggage system failure, headless chickens come to mind. I felt that Easyjet was less than truthful about the prospect of baggage being on the same plane, probably more concerned about getting flights away. Annoyingly, my original plan was a ferry to Cherbourg from Poole, train to Paris then TGV to Toulouse. Oh well...

I've been in touch with my travel insurer and they will consider a claim for consequential losses and I'm awaiting the necessary forms to arrive.
I've put it all aside now till after my recuperation Normandy trip.

Thanks again,
Rob