Jd843 wrote:Navara wrote:I would always check the indexing/limits on any bike before riding whether bought online or not.I would also give any bolts a once over to make sure they're secure.
On our last Majorca trip my mate brought his brand new,never ridden,Planet-X Pro-Carbon along.It was delivered a few days before we flew out and he hadn't had the chance to test ride it.The gears were all over the place.OK it could have been due to the bike been thrown about by the Airport staff but as it was in a solid box I'd go for it wasn't set up correctly anyway.It as only an indexing problem so no great issue but had the bike gone to someone with no knowledge then it would have been different!
I can't see the OP having any real case but will stand corrected if the retailer does anything about it.
I know what you’re saying, but the retailer boldly claim on their website that all you have to do when you get your bike is put the pedals on and it’s ready to ride. If they don’t want to set the bike up properly then fine, but they should be honest that it might need a tune up before the first ride.
Those limit screws should certainly have been set right. Not having done that is a failing by the supplier. It is common for newly set-up bikes to go slightly out of adjustment after a ride, requiring a bit of playing around with barrel adjusters to restore cable tension. But the limit screws, once set, do not move. They are only out of adjustment because they were not adjusted in the first place.