Please be fair and thoughtful in your opinions. No rants please.
3 posts • Page 1 of 1
Evans Cycles is again featured in a newspaper consumer column for its poor customer service and its failure to provide goods paid for in advance. Observer page 52, 4 October, relates sorry tale about NHS worker who did not receive a bike paid for. Earlier this year a similar tale was related by The Guardian https://www.google.com/amp/s/amp.theguardian.com/money/2020/jul/20/i-feel-ive-been-taken-for-a-ride-by-evans-cycles Buyer beware.
I've seen quite a few stories about poor customer service in recent times because shops couldn't get stock in a timely fashion. No excuse for Evans not to deal with the situation fairly and offer refunds but they certainly aren't alone in failing customers. Slightly off topic I see some of Evan's bike brands are appearing on the Sports Direct site, Pinnacle etc.