Frame damaged on first ride

General cycling advice ( NOT technical ! )
philvantwo
Posts: 1126
Joined: 8 Dec 2012, 6:08pm

Re: Frame damaged on first ride

Postby philvantwo » 10 Oct 2020, 8:58am

Ribble only give you a 2year warranty on their frames now, it used to be 6years. Mine lasted 7yrs!

sjs
Posts: 896
Joined: 24 Jan 2010, 10:08pm
Location: Hitchin

Re: Frame damaged on first ride

Postby sjs » 10 Oct 2020, 9:55am

Syd wrote:
Morzedec wrote:Simples: don't buy a bike online.

Go to a bike shop instead.

I’ve bought a number of bikes from bike shops and, will only one exception (the one with Di2), have had to tweak gears on every one though only 1 has involved having to adjust end stops.


I bought a bike from a well respected local shop, took it for a spin around the block, and had the left pedal fall off. Presumably because some idiot didn't know about the LH thread and had jammed it in as best he could.

PH
Posts: 9631
Joined: 21 Jan 2007, 12:31am
Location: Derby
Contact:

Re: Frame damaged on first ride

Postby PH » 10 Oct 2020, 12:24pm

Jd843 wrote:Update: it’s taken a month, but I finally got a refund :D

Now I just need a new bike...

That’s good news.
Is there any reason not to replace it with the same? After all it was the bike you chose a short while ago, and the issue could have happened on any.
IMO you’ve had good service from the retailer, I’d be inclined to at least reward them with a sale.

philvantwo
Posts: 1126
Joined: 8 Dec 2012, 6:08pm

Re: Frame damaged on first ride

Postby philvantwo » 11 Oct 2020, 5:08pm

A month for a refund? That's poor customer service!

PH
Posts: 9631
Joined: 21 Jan 2007, 12:31am
Location: Derby
Contact:

Re: Frame damaged on first ride

Postby PH » 11 Oct 2020, 8:16pm

philvantwo wrote:A month for a refund? That's poor customer service!

Well, it's not an unusual timescale, as the OP says
But then again, they were quite apologetic in their emails, so maybe the inspection is just standard procedure even if the pictures show exactly what the problem is.

IMO. if the bike shop had decided not to take responsibility, it wouldn't have been a simple task to demonstrate it was their fault. I's just an opinion, but I'd have felt satisfied with the result.