I received excellent service from this American company located in Boulder, Colorado - in summary a replacement sunglasses frame.
https://dualeyewear.com
I'd purchased a second pair of cycling SL2 bifocal reading sunglasses from them in 2018, together with 3 sets of prescription lenses. Unfortunately the nose bridge disintegrated recently so I contacted them to see if a spare part could be obtained in the UK. (I had no receipt or proof of purchase). They immediately admitted a materials fault in the manufacture of the sunglasses. But their response - they could mail me a new sunglasses frame via US Postal Service at no cost! It arrived a week later. What excellent customer service.
Dual Eyewear
Please be fair and thoughtful in your opinions. No rants please.
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