Wiggle and Evri

Please be fair and thoughtful in your opinions. No rants please.
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al_yrpal
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Joined: 25 Jul 2007, 9:47pm
Location: Think Cheddar and Cider
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Re: Wiggle and Evri

Post by al_yrpal »

I needed to send a parcel last week so I looked at Evri. Booking it was full of pitfalls and I would have had to drive a mile to drop it off. So, I walked across the road to the Post Office, paid the fee by tapping the card and the parcel arrived next day.

Al
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Trikesnbikes
Posts: 33
Joined: 1 Apr 2020, 3:37pm

Re: Wiggle and Evri

Post by Trikesnbikes »

Lucky you, having a Post Office so close. Our local offices have all closed so dropping off parcels for Evri at our local shop became the convenient default.
Having finally managed to contact Evri customer service and claimed for them losing the parcel I sent at the end of November, they are refunding the postage but unbelievably disallowing my claim for the value of the parcel because my claim was made more than 28 days after purchasing the postage. This is despite my claim stating that I was trying to contact them all through December and never even got queued to speak to someone until January, so they are disallowing my claim because their own system made it impossible to make the claim in time!
I had been considering risking returning to Evri for sending small value parcels due to the relative convenience compared to having to travel to use the Post Office, but now I won't give them another penny!

Update: Evri have rejected my claim for the value of the lost parcel and closed the case without my agreement because I didn't submit my claim within 28 days of them receiving my parcel. This is despite my pointing out that I started trying to claim well within their limit and, like many others, found it was impossible to make contact throughout December.
So, despite the convenience of dropping off parcels at my village stores and wanting to support the shop, in future I will have to take my parcels to the nearest extant post office (4 miles away). I might investigate the free postie pick-up service if and when I know I am going to be home when they call.
Last edited by Trikesnbikes on 27 Jan 2023, 8:36am, edited 1 time in total.
scragend
Posts: 71
Joined: 13 Oct 2020, 7:16pm

Re: Wiggle and Evri

Post by scragend »

I ordered some stuff from Chain Reaction in the sale on Saturday. It was dispatched on Sunday and arrived at the collection point on Monday afternoon. I collected it on my way home from work. And as the order was over £20, no delivery charge.

Can't fault that.
steve.y.griffith
Posts: 521
Joined: 27 Aug 2007, 8:14pm
Location: North London

Re: Wiggle and Evri

Post by steve.y.griffith »

I started using Evri during the RM strikes had a few go missing usually they claim they have delivered but buyer hasn’t received the item you ask Evri for the image which they can’t find and then they admit it’s lost .Getting compensation isn’t easy dreadful automated system and unless you pay extra only covered for £20 .
I post about 25 parcels a month .Evri loss rate: at least double RM

Interesting there isn’t much of a price difference and with RM you get £50 or £100 compensation level depending on product . RM do pay up quite quickly and you can even speak to a real person
So Evri up to 1 kg about £2.99 ( increased compensation another £1) . Royal Mail if you buy on line : Tracked 2c up to 2kg £2.80. 2c signed for £3.95 up to 2kg .Special Delivery for anything valuable is superb and not as expensive as yiu might think .

As an aside . Someone pointed out to me the impact of RM privatisation and free competition our streets are clogged up with delivery drivers most on terrible contracts ….
Barrowman
Posts: 284
Joined: 8 Jan 2022, 6:35pm

Re: Wiggle and Evri

Post by Barrowman »

[quote=

As an aside . Someone pointed out to me the impact of RM privatisation and free competition our streets are clogged up with delivery drivers most on terrible contracts ….
[/quote]

And driving like loons and up and down on the pavement :roll:
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Sweep
Posts: 8177
Joined: 20 Oct 2011, 4:57pm
Location: London

Re: Wiggle and Evri

Post by Sweep »

Trikesnbikes wrote: 12 Jan 2023, 4:54pm Lucky you, having a Post Office so close. Our local offices have all closed so dropping off parcels for Evri at our local shop became the convenient default.
Having finally managed to contact Evri customer service and claimed for them losing the parcel I sent at the end of November, they are refunding the postage but unbelievably disallowing my claim for the value of the parcel because my claim was made more than 28 days after purchasing the postage. This is despite my claim stating that I was trying to contact them all through December and never even got queued to speak to someone until January, so they are disallowing my claim because their own system made it impossible to make the claim in time!
I had been considering risking returning to Evri for sending small value parcels due to the relative convenience compared to having to travel to use the Post Office, but now I won't give them another penny!
many thanks for this - will now never use them for sending anything - I have tried to contact them in the past over issues with deliveries TO me - useless. May as well be on another planet.
Sweep
Godzy89
Posts: 54
Joined: 10 Apr 2021, 3:00pm

Re: Wiggle and Evri

Post by Godzy89 »

Ordered from Wiggle at 5 oclock on Sunday evening and got my parcel at 4.10 on Monday evening
Was kept informed about every stage of my order by wiggle and evri
The only slight problem i had was evri changed the delivery to 2 hours earlier than first advised... which was nice 😊

Godzy
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