Swytch Bike - Customer Service

[Bob56]

I purchased my conversion kit 8 months ago and it was delivered 7 week, part of the kit faulty so my bike is unusable, despite countless attempts to contact Swytch they just ignore or respond with a holding question, no phone number to call, it’s so frustrating. What do I do, how do I get my money back? Has anyone had the same experience and found a solution?

[fivebikes]

Sorry to hear this.
I had a problem with my first Swytch kit and I found the technical help first rate. Also, subsequent help when I needed a new PAS sensor when my original developed an intermittent fault, out of the warranty period.
I used the email contact but they both called me and we did a video call to establish the issue in the first instance.

[wirral_cyclist]

Credit card refund under Section 75?

[Al1969]

Email response is weekly! I’ve been using my leg power for about 3 months now. If I had the option I’d never buy a swytch again.

[hemo]

Swytch CS is pi$$ poor , well documented on pedelecs forum .

[saudidave]

I've recently installed a Swytch Max Air kit on my Brompton, the 20mile range option. Riding on the flat in level 1 or 2 I get about 12-14 miles from my battery. I got double that riding the same bike on the same roads using a battery borrowed from a pal to test it out. I emailed Swytch about this on 13th May, 10 days ago. They acknowledged it with a computer generated response but no one has contacted me yet. This is totally infuriating! Any advice welcomed