Hello,
This is a relatively new member benefit.
Has anyone else had issues with this company?
I purchased a pair with the Cycling UK discount on the 4th of September and they were delivered on the 5th of September. However they were defective, after multiple emails and using their contact form they eventually responded on the 15th of September. They admitted that they noticed this defect in a small number of units and requested I return them so they could send out a new pair.
I returned the glasses the same day and they received them on the 18th of September, since then nothing despite 3 more emails.
There are no phone numbers on the company website.
I have a feeling that I have lost £119.99 plus another £7.65 to return the glasses.
If anyone has a phone number for this company I would be grateful.
Thanks Kevin
HindSight rear view sunglasses
Re: HindSight rear view sunglasses
Under their "Refund policy" page there is: -
“We/Us/Our” means
HS Vision Ltd, a company registered in Scotland under SC623540, whose registered address is 5 South Charlotte Street, Edinburgh, EH2 4AN and whose main trading address is 5 South Charlotte Street, Edinburgh, EH2 4AN.
Could be the accountant's address used as a registered address (google street view suggests this, financial services on the 1st floor...), so you might need a paper letter via the accountant?
However, under one of the "declarations of conformity" documents, you can find; -
"Signed for and on behalf of:
HS Vision Ltd t/a HindSight 4 Gilmerton Dykes Avenue Edinburgh EH17 8ND United Kingdom Alexander Macdonald Director" which from google street view is a private residence (the address is from a form dated 2021, so may/may not be up to date).
“We/Us/Our” means
HS Vision Ltd, a company registered in Scotland under SC623540, whose registered address is 5 South Charlotte Street, Edinburgh, EH2 4AN and whose main trading address is 5 South Charlotte Street, Edinburgh, EH2 4AN.
Could be the accountant's address used as a registered address (google street view suggests this, financial services on the 1st floor...), so you might need a paper letter via the accountant?
However, under one of the "declarations of conformity" documents, you can find; -
"Signed for and on behalf of:
HS Vision Ltd t/a HindSight 4 Gilmerton Dykes Avenue Edinburgh EH17 8ND United Kingdom Alexander Macdonald Director" which from google street view is a private residence (the address is from a form dated 2021, so may/may not be up to date).