In post lockers

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rjb
Posts: 8619
Joined: 11 Jan 2007, 10:25am
Location: Somerset (originally 60/70's Plymouth)

In post lockers

Post by rjb »

Anyone used these to post goods. Can anyone give a definite guide to using these. I've seen some u tube videos which give conflicting advice. One was printing labels but the website says no printer is required?
A convenient suite of lockers has just been installed near me which has prompted this post. No pun intended.
Peugeot 531 pro, Dawes Discovery Tandem, Dawes Kingpin X2, Raleigh 20 stowaway, 1965 Moulton deluxe, Falcon K2 MTB dropped bar tourer, Longstaff trike conversion on a Giant XTC 840, Apollo transition. :D
PH
Posts: 14693
Joined: 21 Jan 2007, 12:31am
Location: Derby
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Re: In post lockers

Post by PH »

The one I've used, and only a couple of times - If it's going to an address you need to have printed the label, it's it's going to another locker you only need the QR code they send you. I've never received anything to an inpost locker so I don't know if they add a label of some sort, maybe with the QR code, I'm assuming they must put some identifier on the package.
rjb
Posts: 8619
Joined: 11 Jan 2007, 10:25am
Location: Somerset (originally 60/70's Plymouth)

Re: In post lockers

Post by rjb »

So locker to locker you only need the qr code they email you when you purchase the service. Does this qr code open your chosen locker and do you send it to the receiver so they can open the locker at the receiving end. ?
Presumably you don't have to put an address on your package if it's only going to another locker. As you say when they collect the packages they must put an id on it to know where to deliver it.

The chance of losing a package or putting it in the wrong locker sounds high. Would you trust the service. ?
Peugeot 531 pro, Dawes Discovery Tandem, Dawes Kingpin X2, Raleigh 20 stowaway, 1965 Moulton deluxe, Falcon K2 MTB dropped bar tourer, Longstaff trike conversion on a Giant XTC 840, Apollo transition. :D
PH
Posts: 14693
Joined: 21 Jan 2007, 12:31am
Location: Derby
Contact:

Re: In post lockers

Post by PH »

rjb wrote: 9 May 2026, 5:00pm So locker to locker you only need the qr code they email you when you purchase the service. Does this qr code open your chosen locker and do you send it to the receiver so they can open the locker at the receiving end. ?
Presumably you don't have to put an address on your package if it's only going to another locker. As you say when they collect the packages they must put an id on it to know where to deliver it.

The chance of losing a package or putting it in the wrong locker sounds high. Would you trust the service. ?
When drop off at a locker, you scan the code and one locker pings open, the size you've booked, you can't put it in the wrong locker. Inpost send the recipient their QR code when it's in their locker. Nothing's infallible, but I trust it, at least as much as any other type of courier service, maybe a bit more considering how many mistakes are caused by delivering to the wrong address.
I've used Evri lockers more than inpost, maybe sent 20 parcels and received half that, all straightforward, though you can't check there's space as you can with inpost.
rjb
Posts: 8619
Joined: 11 Jan 2007, 10:25am
Location: Somerset (originally 60/70's Plymouth)

Re: In post lockers

Post by rjb »

Thanks PH. It's very convenient for me, only drawback I've noticed is there's no small lockers available, all reserved or waiting collection.
Peugeot 531 pro, Dawes Discovery Tandem, Dawes Kingpin X2, Raleigh 20 stowaway, 1965 Moulton deluxe, Falcon K2 MTB dropped bar tourer, Longstaff trike conversion on a Giant XTC 840, Apollo transition. :D
slowcyclist
Posts: 79
Joined: 30 Dec 2025, 2:42pm

Re: In post lockers

Post by slowcyclist »

We have used them quite a bit in the past 9 months or so with variable success as below.

The service has worked well for us locker to locker if you are able to get the package into a locker and that is the main issue.

Probably a none issue if you are in a built up area due to the options available but where we place is rural and there were 3, one locker and 2 shops, within close distance when we first started using the 2 shops suddenly disappeared without reason or mention of replacement which leaves only the one locker or it is about 10 miles to the next town for other options.

This has put larger pressure, we are guessing, on that one locker as it is nearly always full. Checking almost daily sometimes and always full or small windows when there might be a space then full again.

So won't be a problem for y'all urbanites but has been the main issue we are facing in the last month or two.

If it actually goes in, touch wood, the service has been good and reliable, arriving within the specified 3-4 days, to send to the destination locker with regular tracking updates - the tracking can be very lacking with some other couriers.

Oh and another point worth mentioning is I wouldn't send anything of larger value. We sent something worth 90 the other day but felt on the seat of the pants type of thing because the customer services are appalling but I wanted the item quite urgently and inpost just works better for my situation so went for it and thankfully got here ok.

Before that and item worth £50 was lost and took almost 2 months to actually get some semblance of real contact rather than just reading from script or automated replies. Very frustrating. Oh yes, now I think of it, it turned out that it was likely our fault because the confirm wasn't pressed on the screen after the item had been placed in the locker and closed. They are not clear enough about this. It is hidden in their terms of service but they looked on the recordings of the drop off and told us that is what happened and we had to admit that was probably our fault but it was their fault for not being clear about it. So we weren't eligible for a refund in that case but we took it as lesson learned.

We have now made sure to press confirm and after that have had good results.

The extremely tardy experience with the customer services though made us not want to send anything of high value in case we would have to go through all that rigmarole again. They did finally get to us but extremely slow and constant robotic responses. I just weigh up how much I want something though as in the case of the one worth £90.

On the other hand the locker didn't open a few weeks ago and I rang them this time, rather than email, and got through right away and they were very helpful and opened the locker door remotely. Again this was my fault when I checked the code as I wrote one digit incorrectly! So no fault of theirs that time and despite that they helped me out very competently. I have read bad reviews though where people actually haven't gotten the code and also not gotten help so seems a mixed bag.

It is a good service when it works but I would say I don't trust it terribly but the lockers are a big advantage over standard door to door services so it is worth using despite the issues here and there. How I currently feel is so long as you do everything exactly right then it has worked well and there is no margin for error and the onus is on you to do everything right, apart from the lack of locker availability which is another niggle.

I think I would limit to £100 as the upper limit and rarely I would want to send but generally less than £50.
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