The frustration of a (long distance) bike buyer...
The frustration of a (long distance) bike buyer...
I'm in the market for a Dawes Ultra Galaxy but if something else comes up thats provably better then I'm open to changing my mind.
First port of call was Evans Cycles in London. The 'salesperson seemed completely clueless and after about 10 minutes ended up advising me to go to the Cycle Surgery round the corner!! CS said they didn't do any Dawes or any touring bikes as there was no demand what so ever for them. He didn't quite see the irony that during the worst recession since the 30's? a customer with an approx £2000 budget was effectively being shown the door. Anyway was advised to go to Evans near Waterloo. As it turned out they had a touring dept. Well if a dept can consist of 1 bike (Ridgeback Panorama) that is! Again got the no call for tourers line but they could order me a new 2012 Ultra Galaxy at full 2012 RRP. I could if I really wanted get the bike sent in for £50 (I think refundable) to check it out with no obligation but got the feeling that I was meant to buy it. I originally got my Super Galaxy (recently nicked) from Halfords but they again want full RRP and payment before placing the non-refundable order.
Went to Dawes website to look for dealers. Most if not all were the 'Mom & Pop' type places that had no stock and would only order on receipt of full payment. Many beamed at the thought of selling an Ultra but seemed to think that it would involve nothing more than relieving me of my credit card details.
All of the chains seem to be cramming in multi thousand £ racing bikes but seemed completely unwilling to maybe have 4 or 5 tourers in maybe 1 of there chain of shops. I feel a bit miffed at Dawes who seem to be doing nothing to 'sell' there bikes i.e. offering say Evans a 'Sale or Return' type of deal on a few top end tourers so potential customers like me can at least get the measure of them in the flesh.
I've spoken to Spa of Harrogate (and couple of other well known dealers) who offered me a good price BUT its a days travel and a £110 rtn journey on the train from my home so all the benefit of using a local bike dealer like Spa would be completely lost on me.
I think I've found a fairly local dealer with an Ultra in stock but can't fully check as they don't open on Sundays not sure about the price either.
So is this the touring bike buyers standard experience when buying a decent tourer in 2012 or am I doing something wrong?
Advice?
Cheers!
First port of call was Evans Cycles in London. The 'salesperson seemed completely clueless and after about 10 minutes ended up advising me to go to the Cycle Surgery round the corner!! CS said they didn't do any Dawes or any touring bikes as there was no demand what so ever for them. He didn't quite see the irony that during the worst recession since the 30's? a customer with an approx £2000 budget was effectively being shown the door. Anyway was advised to go to Evans near Waterloo. As it turned out they had a touring dept. Well if a dept can consist of 1 bike (Ridgeback Panorama) that is! Again got the no call for tourers line but they could order me a new 2012 Ultra Galaxy at full 2012 RRP. I could if I really wanted get the bike sent in for £50 (I think refundable) to check it out with no obligation but got the feeling that I was meant to buy it. I originally got my Super Galaxy (recently nicked) from Halfords but they again want full RRP and payment before placing the non-refundable order.
Went to Dawes website to look for dealers. Most if not all were the 'Mom & Pop' type places that had no stock and would only order on receipt of full payment. Many beamed at the thought of selling an Ultra but seemed to think that it would involve nothing more than relieving me of my credit card details.
All of the chains seem to be cramming in multi thousand £ racing bikes but seemed completely unwilling to maybe have 4 or 5 tourers in maybe 1 of there chain of shops. I feel a bit miffed at Dawes who seem to be doing nothing to 'sell' there bikes i.e. offering say Evans a 'Sale or Return' type of deal on a few top end tourers so potential customers like me can at least get the measure of them in the flesh.
I've spoken to Spa of Harrogate (and couple of other well known dealers) who offered me a good price BUT its a days travel and a £110 rtn journey on the train from my home so all the benefit of using a local bike dealer like Spa would be completely lost on me.
I think I've found a fairly local dealer with an Ultra in stock but can't fully check as they don't open on Sundays not sure about the price either.
So is this the touring bike buyers standard experience when buying a decent tourer in 2012 or am I doing something wrong?
Advice?
Cheers!
Re: The frustration of a (long distance) bike buyer...
If I had 2 grand to spend I would order a Spa cycles Ti tourer, a Van Nicholas Amazon from Paul Hewitt or one of the Hewitt cheviot se and get one of his legendary bike fits when your there.
The lead Greyhound never has to look at another Greyhounds derrière.
Re: The frustration of a (long distance) bike buyer...
I guess I'm lucky then; I live in a small city with lots of cyclists and lots of bike shops. I happen to know that there is more than one shop with a Dawes Galaxy in stock even (but not ultra galaxy I think). Even so, all the touring bikes in all the bike shops in the entire city might fit in the back of one transit van, i.e. they are about 1% of all the bikes on sale.
I'm afraid that you are trying to buy a Niche product in an increasingly Nicheified (is there such a word?) market. If you know what you want then you can order it, but getting good customer service with it is going to be a struggle unless you are lucky enbough to live somewhere near a 'specialist'.
I guess if you are in London there are quite a few places you can go which are a less expensive train ride away.
cheers
I'm afraid that you are trying to buy a Niche product in an increasingly Nicheified (is there such a word?) market. If you know what you want then you can order it, but getting good customer service with it is going to be a struggle unless you are lucky enbough to live somewhere near a 'specialist'.
I guess if you are in London there are quite a few places you can go which are a less expensive train ride away.
cheers
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~~~~~~~~~~~~~~~~~~~~~~Brucey~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~Brucey~~~~~~~~~~~~~~~~~~~~~~~~
Re: The frustration of a (long distance) bike buyer...
indy wrote:I've spoken to Spa of Harrogate (and couple of other well known dealers) who offered me a good price BUT its a days travel and a £110 rtn journey on the train from my home so all the benefit of using a local bike dealer like Spa would be completely lost on me.
Advice?
Cheers!
It's a good day out, £45 if you book in advance. You'll get a good test ride, plenty of advice and a price to make it worth it.
I'd agree with johnb, for less that you're going to bay for that model Dawes you could have a Spa Ti tourer, a few upgrades, your train fare, a decent lunch, and a look around Harrogate .
You can't really blame big chain cycle stores not stocking a lot of touring stuff, it is a minority interest and you're better off dealing with specialists. If you can do that and save money, it's worth going out of your way.
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Re: The frustration of a (long distance) bike buyer...
Thorn Club Tour must be worth considering.
14 day money back guarantee on complete bikes so you can buy it and ride it but if you don't like it you can send it back. Alternatively, buy the frame and forks and get 100 days money back guarantee to build it up or get your lbs to build it for you.
Dawes bikes are overrated these days, not what they used to be in my opinion.
14 day money back guarantee on complete bikes so you can buy it and ride it but if you don't like it you can send it back. Alternatively, buy the frame and forks and get 100 days money back guarantee to build it up or get your lbs to build it for you.
Dawes bikes are overrated these days, not what they used to be in my opinion.
Re: The frustration of a (long distance) bike buyer...
+1 for a Thorn.
Several models, each in a variety of specs. I found them very helpful when discussing what I was looking for, and am absolutely delighted with the bike, an Audax Mk3.
Several models, each in a variety of specs. I found them very helpful when discussing what I was looking for, and am absolutely delighted with the bike, an Audax Mk3.
Re: The frustration of a (long distance) bike buyer...
rualexander wrote:Thorn Club Tour must be worth considering.
14 day money back guarantee on complete bikes so you can buy it and ride it but if you don't like it you can send it back. Alternatively, buy the frame and forks and get 100 days money back guarantee to build it up or get your lbs to build it for you.
Dawes bikes are overrated these days, not what they used to be in my opinion.
a very tidy 2010 Thorn Club Tour went on ebay this afternoon for just over £500, frame size seemed right having looked at the Thorn site but I hesitated and it was gone. Its a shame that the chance to actually get your leg over a decent touring machine is so difficult with so few outlets.
Re: The frustration of a (long distance) bike buyer...
Rualaxander, the Thorn does look good BUT as a person that doesn't have the knowledge or experience to make informed decision regarding the options the Dawes package although it might not be perfect is definitely a plus.
PH, I hear you regarding buying from Spa. Never really looked into the benefits of Titanium over and above steel especially after the considerable extra cost of Ti has had to be factored in.
Brucey, Yup, your probably right but it doesn't make it any less frustrating!!!
Johnb, Just want to say that 2k would be the very top end limit of the bike and ALL the required touring accessories I'd need i.e. panniers, locks, lights, dynamo etc etc
PH, I hear you regarding buying from Spa. Never really looked into the benefits of Titanium over and above steel especially after the considerable extra cost of Ti has had to be factored in.
Brucey, Yup, your probably right but it doesn't make it any less frustrating!!!
Johnb, Just want to say that 2k would be the very top end limit of the bike and ALL the required touring accessories I'd need i.e. panniers, locks, lights, dynamo etc etc
Re: The frustration of a (long distance) bike buyer...
Spa ti 1550
Hewitt se 1599
Both supplied with rear racks, but more importantly you get to speak and deal with someone who has knowledge in what it takes to build and spec the bike for your touring needs.
That leaves plenty for front and rear panniers lights etc.
Not to sure about prices for the Thorns mentioned above but prob in around the same ballpark figure
Hewitt se 1599
Both supplied with rear racks, but more importantly you get to speak and deal with someone who has knowledge in what it takes to build and spec the bike for your touring needs.
That leaves plenty for front and rear panniers lights etc.
Not to sure about prices for the Thorns mentioned above but prob in around the same ballpark figure
The lead Greyhound never has to look at another Greyhounds derrière.
Re: The frustration of a (long distance) bike buyer...
What are the benefits of Ti in relation to a touring bike?
Re: The frustration of a (long distance) bike buyer...
never goes rusty, may come with a good warranty.
cheers
cheers
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~~~~~~~~~~~~~~~~~~~~~~Brucey~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~Brucey~~~~~~~~~~~~~~~~~~~~~~~~
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Re: The frustration of a (long distance) bike buyer...
How about considering a Koga Signature or Randonneur
http://www.koga-signature.com/koga-signature.aspx
I got a Signature in 2008 that had XT and with full set of Vaude panniers for just over £1600
You 'build' your bike on-line and it tells you the price as you go along and before you order
Its hand built and delivered from Holland to a store you select
Also the frame has attachment points for disk brakes so I have since upgraded with those and a Rohloff hub
I got mine delivered to Cyclesense in Tadcaster Yorkshire - check out the other Koga bikes ->
http://www.cyclesense.co.uk/m1b134s21p0 ... ring_Audax
http://www.koga-signature.com/koga-signature.aspx
I got a Signature in 2008 that had XT and with full set of Vaude panniers for just over £1600
You 'build' your bike on-line and it tells you the price as you go along and before you order
Its hand built and delivered from Holland to a store you select
Also the frame has attachment points for disk brakes so I have since upgraded with those and a Rohloff hub
I got mine delivered to Cyclesense in Tadcaster Yorkshire - check out the other Koga bikes ->
http://www.cyclesense.co.uk/m1b134s21p0 ... ring_Audax
Re: The frustration of a (long distance) bike buyer...
Thorn Club Tour + may not be the best looker but,a lovely bike to ride
Re: The frustration of a (long distance) bike buyer...
rollinbone wrote:How about considering a Koga Signature or Randonneur
http://www.koga-signature.com/koga-signature.aspx
I got a Signature in 2008 that had XT and with full set of Vaude panniers for just over £1600
You 'build' your bike on-line and it tells you the price as you go along and before you order
Its hand built and delivered from Holland to a store you select
Also the frame has attachment points for disk brakes so I have since upgraded with those and a Rohloff hub
I got mine delivered to Cyclesense in Tadcaster Yorkshire - check out the other Koga bikes ->
http://www.cyclesense.co.uk/m1b134s21p0 ... ring_Audax
I have one of these also, a Koga Miyata World Traveller Signature. Mine was delivered to De Vakantiefietser in Amsterdam and they sent it on to me. Living in the smaller of the Channel Islands means it is not unusual to have to go that bit further to get what you want !
Bought mine in 2010 and very pleased with it. Also think it is very good value for money.
Re: The frustration of a (long distance) bike buyer...
I've spoken to Spa of Harrogate (and couple of other well known dealers) who offered me a good price BUT its a days travel and a £110 rtn journey on the train from my home so all the benefit of using a local bike dealer like Spa would be completely lost on me.
Surely its not just one journey - wouldn't there be another journey to collect the bike and potentially additional trips if any treaking is required and to receive the benefit of aftersales service. So I agree the benefit of a LBS is lost, which is a shame as I have also been considering the Spa Ti tourer.