poor service from CTC Membershio 'Fullfillment' section

Anything relating to the clubs associated with Cycling UK
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Simon L6
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Joined: 4 Jan 2007, 12:43pm

Re: poor service from CTC Membershio 'Fullfillment' section

Postby Simon L6 » 28 Mar 2012, 4:46pm

I've just had three more.

A woman addressed as Mr.

A man addressed as Ms.

A woman addressed simply by her surname.

It's so, so silly, so embarrassing, so time-consuming and so easy to get right. Print what's on the form!!!!

alicej
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Joined: 14 Oct 2010, 10:16pm
Location: Leeds, West Yorkshire

Re: poor service from CTC Membershio 'Fullfillment' section

Postby alicej » 28 Mar 2012, 9:31pm

Grrrr.

Who actually does the typing?

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Si
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Re: poor service from CTC Membershio 'Fullfillment' section

Postby Si » 29 Mar 2012, 8:37am

alicej wrote:Grrrr.

Who actually does the typing?



Computer says "Mr".


Image

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Simon L6
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Joined: 4 Jan 2007, 12:43pm

Re: poor service from CTC Membershio 'Fullfillment' section

Postby Simon L6 » 29 Mar 2012, 1:00pm

well, the really good news is that the person who sits in the uncomfortable position between me and whoever makes the decisions has today written a pretty pointed e-mail suggesting that somebody get across this pronto.

JohnW
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Location: Yorkshire

Re: poor service from CTC Membershio 'Fullfillment' section

Postby JohnW » 9 Apr 2012, 4:58pm

Regulator wrote:Just wait until this is all supposedly handled through the new flashy whizz bang web-site....................


You mean it's going to get worse?

HANDYMANN
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Joined: 25 Aug 2007, 12:05am

Re: poor service from CTC Membershio 'Fullfillment' section

Postby HANDYMANN » 17 Apr 2012, 11:51pm

well, as we were promised a membership website in October which is still not present I don't think we need to worry about how dire it will be.........

Two days ago I finally got the remainder of the membership cards for my Clubs affiliated members which I sent the fees off for in October but only after three letters of complaint...

Then today I received my sons membership card and find he is now called Halifax Imperial Wheelers..another letter required...

I know of no other organisation that has farmed out its membership services to a third party. I have a folder full of letters I have had to send each and every year to get problems sorted out due to what can only be described as total and utter inability to do even the slightest thing right.

When are Council going to sort this out and bring the job back in house?

if I wasn't a life member I would have resigned in disgust by now.....bah humbeg.