Cycle Training UK

Please be fair and thoughtful in your opinions. No rants please.
nightowl
Posts: 9
Joined: 27 Jun 2016, 3:33pm

Cycle Training UK

Postby nightowl » 14 May 2018, 9:06pm

Did one of their maintenance courses at their Bermondsey site and found it a very disappointing experience. The instructor seemed quite intolerant if you didn't get things the first time. If I'm doing a course, maybe it's because I don't know how to do something and saying 'I've told you this already' isn't going to help. :roll: I wouldn't use their services again.

adrianatCTUK
Posts: 1
Joined: 18 May 2018, 2:25pm

Re: Cycle Training UK

Postby adrianatCTUK » 18 May 2018, 3:22pm

Dear Nightowl,
I was very disappointed to read your review of your experience during your cycle maintenance course at Cycle Training UK. Please accept my apologies for what happened to you, this is well below the standard we expect from our tutors. We will be discussing this and ensuring that all our tutors are aware of your experience. We rely on honest feedback from all our trainees as it is only through feedback that we can maintain and improve our training. If you would like to discuss this further, please do not hesitate to contact me directly. Once again, please accept my apologies.
Kind Regards, AdrianatCTUK