I contacted the Which legal helpline at first, but then I dropped it and just bought a new machine, I can do without the stress.Cowsham wrote: ↑14 Aug 2024, 3:59pmaxel_knutt wrote: ↑14 Aug 2024, 1:09pmLast December the condenser on my washer dryer was blocked and needed clearing out, but my health is no longer good enough to do it, so I hired someone. I stood over them until I was satisfied they had diagnosed the fault correctly, then left them to it and went and sat down. Some time later they told me that they'd cleaned out the condenser but the fan was faulty as well, so they'd send a quote for that.
I knew there was nothing wrong with the fan so I took the lid off for a look after they'd gone, and found that they'd slashed through the motor windings with a Stanley knife:
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WIN_20231212_13_49_26_Pro.jpg
That's fraud but how do you prove a thing like that?
According to Trustpilot they have two scams:
1) Tell the customer they can't find anything wrong so that they have to pay again for another callout next day.
2) Fix the fault then say they've found another, fix that then say they've found another....repeat as many times as customer's daft enough to let them.
I called them because I'd used them before, but in retrospect they were trying it on then too. On that occasion they told me that there was nothing wrong, but I insisted they renew the dampers anyway because I knew that's what was wrong.