Chain Reaction Cycles

Please be fair and thoughtful in your opinions. No rants please.
foxychick
Posts: 206
Joined: 5 Jul 2012, 12:05am

Re: Chain Reaction Cycles

Postby foxychick » 31 Jul 2018, 5:04pm

Ordered some tyres 11 days ago and they arrived today delivered by Hermes. Live 90 miles from the warehouse so really fast delivery, had email from Hermes on friday telling me the goods were being returned to chain reaction but they did not state why, had an email from chain reaction on monday telling me that the goods had been returned to them and that they were issuing a refund and also they did not know why the goods had been returned. Rang Hermes on monday and it is nigh on impossible to speak to someone on the phone, the message is to ring the retailer who sent the goods, you could not make this story up if you tried. The goods finally turned up on tuesday. Heard a whisper that wiggle who own chain reaction will soon be reporting a loss for the last financial year, i wonder why? Such a mess but their prices are so cheap i will probably order again for non urgent goods to be honest. I also ordered a bike off them in march and that took 5 days to arrive after being dispatched as well, how it did not get damaged god only knows as their was no packing in the box at all, not even the cardboard wheel inserts. In fairness to chain reaction the call centre staff could not have been more helpful they have been brilliant. Just wish they did not use Hermes to deliver their parcels.
Last edited by foxychick on 3 Aug 2018, 2:05pm, edited 4 times in total.

foxychick
Posts: 206
Joined: 5 Jul 2012, 12:05am

Re: Chain Reaction Cycles

Postby foxychick » 3 Aug 2018, 2:00pm

Ordered some more stuff on thursday and it was delivered on friday, very good service as i chose the 3-4 day delivery option, the courier company was yodel and what i love about this company is that they tell you via a link to there website exactly where the driver is and how many drops he has to do before he delivers to you.