Chain Reaction Cycles

Please be fair and thoughtful in your opinions. No rants please.
foxychick
Posts: 256
Joined: 5 Jul 2012, 12:05am

Re: Chain Reaction Cycles

Postby foxychick » 31 Jul 2018, 5:04pm

Ordered some tyres 11 days ago and they arrived today delivered by Hermes. Live 90 miles from the warehouse so really fast delivery, had email from Hermes on friday telling me the goods were being returned to chain reaction but they did not state why, had an email from chain reaction on monday telling me that the goods had been returned to them and that they were issuing a refund and also they did not know why the goods had been returned. Rang Hermes on monday and it is nigh on impossible to speak to someone on the phone, the message is to ring the retailer who sent the goods, you could not make this story up if you tried. The goods finally turned up on tuesday. Heard a whisper that wiggle who own chain reaction will soon be reporting a loss for the last financial year, i wonder why? Such a mess but their prices are so cheap i will probably order again for non urgent goods to be honest. I also ordered a bike off them in march and that took 5 days to arrive after being dispatched as well, how it did not get damaged god only knows as their was no packing in the box at all, not even the cardboard wheel inserts. In fairness to chain reaction the call centre staff could not have been more helpful they have been brilliant. Just wish they did not use Hermes to deliver their parcels.
Last edited by foxychick on 3 Aug 2018, 2:05pm, edited 4 times in total.

foxychick
Posts: 256
Joined: 5 Jul 2012, 12:05am

Re: Chain Reaction Cycles

Postby foxychick » 3 Aug 2018, 2:00pm

Ordered some more stuff on thursday and it was delivered on friday, very good service as i chose the 3-4 day delivery option, the courier company was yodel and what i love about this company is that they tell you via a link to there website exactly where the driver is and how many drops he has to do before he delivers to you.

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meic
Posts: 19355
Joined: 1 Feb 2007, 9:37pm
Location: Caerfyrddin (Carmarthen)

Re: Chain Reaction Cycles

Postby meic » 18 Sep 2018, 9:50am

It has finally worked its way from my subconscious to my conscious mind that I am deleting an email from them every single day. Enough is enough, time to unsubscribe.
Yma o Hyd

Flinders
Posts: 3014
Joined: 10 Mar 2009, 6:47pm

Re: Chain Reaction Cycles

Postby Flinders » 24 Sep 2018, 8:32am

Hermes are a lousy delivery firm*, so it may not be Chain Reaction's fault- though it would be better to use a better delivery firm.

* they have left parcels on my doorstep, thrown them through an upper window (onto a quarry-tiled floor), delivered two if not three times on Sundays without any prior notice so I wasn't there and couldn't tell them to hold the delivery until another day. We have great neighbours and all take parcels in for each other, so there is zero excuse for leaving stuff on the step. Where I have choice of delivery company, I would never choose hermes. Oh, and they regularly block one way of the (narrow) main road here on the brow of a hill close to the M-way junction with a truck when unloading goods at a private house (in the rush hour) where someone lives who delivers for them. :evil: Large trucks from the nearby depots and industrial estates struggle to get started and round it in the limited gaps in traffic coming the other way, and visibility for cars is difficult due to the slope. This has gone on for years now, and I understand has already caused at least one accident that I know of. The house could easily have had a wider drive put in so it could pull on to that, but hasn't.

Winterflaw
Posts: 14
Joined: 21 Apr 2018, 12:34pm

Re: Chain Reaction Cycles

Postby Winterflaw » 10 Nov 2018, 7:31pm

meic wrote:It has finally worked its way from my subconscious to my conscious mind that I am deleting an email from them every single day. Enough is enough, time to unsubscribe.


I had the same problem.

I've had the same problem, to a lesser extent, with most companies.

Give your email address to a company, get put on a mailing list - you're not asked.

That's wrong, but the real problem is getting *off* the mailing list.

Unsubscribe links work I find about 50% of the time.

When they don't work, you now have a non-trivial effort to get the email to stop, and some companies turn out to be unable to stop.

I am a software engineer, so I've written a little script which sends a polite email explaining all this.

I send the email 10 times for the first email, 100 for the second, 1000 for the third and so on.

It works.

Only ever needed to do the 1000 once, for a *very* stupid Sports Center in Holland.

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gaz
Posts: 13784
Joined: 9 Mar 2007, 12:09pm
Location: Kent, car park of England

Re: Chain Reaction Cycles

Postby gaz » 20 Feb 2019, 9:12pm

Ordered Sunday, delivered Monday evening to Collect+ pick up.

soapbox
Posts: 66
Joined: 27 Jun 2009, 12:20am

Re: Chain Reaction Cycles

Postby soapbox » 1 Jul 2019, 8:36pm

TrevA wrote: If people aren't using CRC or Wiggle, who are they using?


Chain Reaction used to be my first choice until they switched from Royal Mail. Then I went to Wiggle, who now use a courier, and I recently sent them feedback telling them that they were losing my custom because of their choice of courier.

Trendz is now my first port of call for anything mainstream. Service is very good, price/availability good.
Anything a bit less popular (say a single speed freewheel, or an odd-sized seat post) I'd recommend either SJS or Spa Cycles. More expensive, but very good service from both.

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Redvee
Posts: 2190
Joined: 8 Mar 2010, 8:58pm

Re: Chain Reaction Cycles

Postby Redvee » 2 Jul 2019, 1:28am

gaz wrote:Ordered Sunday, delivered Monday evening to Collect+ pick up.


For some reason I wasn't given the option of Collect+ with my latest CRC order and they sent via Hermes, luckily it was letterbox sized so I didn't need to sign for it.

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Sweep
Posts: 5828
Joined: 20 Oct 2011, 4:57pm
Location: London

Re: Chain Reaction Cycles

Postby Sweep » 2 Jul 2019, 5:29am

Redvee wrote:
gaz wrote:Ordered Sunday, delivered Monday evening to Collect+ pick up.


For some reason I wasn't given the option of Collect+ with my latest CRC order and they sent via Hermes, luckily it was letterbox sized so I didn't need to sign for it.

Yes this confuses me.
Pretty sure that I have been given the option of free collect+ on some orders and not on others.
Yes hermes has a bad reputation.
One of my grumpy local post office chaps trying to redress the balance by ringing my doorbell then scarpering before i get to the door and leaving stuff on the doorstep. And no, he has no idea if I am in.
Sweep

philvantwo
Posts: 638
Joined: 8 Dec 2012, 6:08pm

Re: Chain Reaction Cycles

Postby philvantwo » 4 Jul 2019, 10:25pm

Ordered stuff from both Chain Reaction and Wiggle at dinnertime on Wednesday, both orders turned up at my local collect+ shop at 1030hrs today. Ordered some stuff from Wiggle a few weeks back and had to have it delivered to my local post office, I emailed them and asked them to reinstate Collect+ so they must have listened!!
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shobo
Posts: 62
Joined: 11 Aug 2019, 9:34am

Re: Chain Reaction Cycles

Postby shobo » 19 Aug 2019, 8:33pm

Ive had nothing but great experience from CRC. They once identified a lost part from a headset for me. Very impressed.

Doug.
Posts: 8
Joined: 14 Aug 2010, 10:45am
Location: Bergerac,S.W.France

Re: Chain Reaction Cycles

Postby Doug. » 20 Aug 2019, 5:24pm

Returned a cycle helmet for a refund , took nearly 5 weeks and the intervention of paypal to get my money returned.
C.R.C. and Wiggle are no longer good suppliers.
I shall shop elsewhere in future.


Doug.