Cycling UK Forum

I feel I have to comment on a recent order of 2 Ambrosio Excellence rims and 2 Ambrosio Zenith Hubs for a wheel build.
I ordered online and, after a week, was informed that the rear hub was out of stock. I therefore decided that I'd wait until everything was in stock. A further week went by. I was then informed that it was back in stock and my order would be dispatched immediately. I waited another week. Nothing. I then emailed to find where my order was. I found to my dismay that, while waiting for the hub, the rims had sold out!
I was assured that the rims would be in stock in a couple of days and the order would be shipped on next day delivery.
I found this to be poor service on 3 counts:
1. The order was shown in stock online, therefore it should be in stock.
2. The incomplete order should have been reserved until it was ready to be despatched as one order.
3. There should have been a greater effort to show an apology (small reduction in the bill or small item for free) instead of offering next day delivery when the order was ready (its hardly next day if you've already been made to wait 3 weeks).

I had read good reviews prior to ordering and the pricing seemed reasonable so I was surprised to not only receive poor service, but nothing in the way of offering something in the way of an apology.

Must add I've also had cause for complaint with their service.

They appear to do the bare minimum rather than actually help.

Sorry to hear I'm not the only person.

not surprized, that man does business in spite of his manner..god alone knows why... price is always the main attraction , it seems to be on the net.. lots of unethical companies only stock when they have your dough.. lesson learned i'd warrant..

I had a similar experience when I was sent the wrong goods even though their website displayed the correct ones. Very arrogant chap told me the goods he'd sent were better value - even if they weren't what I ordered or wanted!! Beware the low prices, all may not be what it seems.