531colin wrote:...AAAH! ....I remember...."the mouse has eaten it".....then you can spit it out ...like......................Colin, if customers are rejecting saddles on the basis that they're not perfect / up to scratch then surely this customer feedback should be passed on to Brooks? .......
We return the saddles to Brooks, they come straight back. Its boring and expensive. What reply did you get to your E mail to Brooks? We always get the reply there is no fault...**
Only CONSUMERS are protected by the sale of goods act, distance selling regulations, etc.
Brooks have done a good job getting the status of a premium product. Unfortunately this brings with it (for some people) an expectation that the product will be a work of art....its still a bike saddle.
**I agree. The surface wrinkles you had are due to the big, thick-stemmed copper rivets, its purely cosmetic, there is no weakness. But what do I know? I have only ridden the things for a lifetime, re-shaped saggy leather tops, replaced broken saddle frames.....picture of the 2 types of rivet on page one, I think.
Ahhh, I remember that one so well. Was most, errrm, entertaining.