Cycling UK Forum

Hello folks,

Thanks for all the suggestions. In the end I went with Paisley. Main point of course is that as with many of these companies they are just an intermediary and use the usual courier companies. In this case they used TNT, the pick up was fine, however delivery not so good. Having waited in all day, the TNT system suddenly said that I had been out when they called. Strangely, no card through the door, never mind a knock on the door. The lady on the phone could only tell me that the driver concerned had returned to base and gone home, so no delivery for me. Just driven to their delightful premises on the outskirts of Basildon to collect, as I couldn't face going throught the same rigmarole tomorrow.

Same with me. I had a bike sent to me with Paisley Freight recently, and on the day they should have delivered, there was no card, so I checked online and their rather basic tracking system just said that they'd been unable to deliver as no-one was in, and that 'follow-up' was 'in progress', which was a bit enigmatic. I tried to phone but they're only staffed 9-5 mon - thurs and 9-4 fri; not at all on weekends. I e-mailed in the end and to their credit a real person replied pretty promptly with a much more detailed tracking list which had been pasted in from some other system (which made me think, why don't they make that one available?). They said it was with TNT and gave me an entirely different reference number to quote to them - not exactly confusion-free. So I phoned TNT and arranged delivery for the next day, and they said I could leave a signature and note on the door if I wasn't in, which I did. But nothing. I phoned TNT back and they said they had no record of the delivery, or the parcel, and after some time on the phone just said it must have been lost, that there was nothing they could do, and to phone customer services to log it. It was only when I mentioned that it was a bike that they realised that it was a package which was sitting in their office - apparently label-less so no-one knew where it was intended for.

so, in short, a farce. I wouldn't use Paisley if I could avoid it.