Parcel Force Processing

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Re: Parcel Force Processing

Postby [XAP]Bob » 10 Apr 2014, 2:55pm

I've had various courier companies claim "noone was in" when delivering to an office with 24 hour security. They invariably went a bit quiet when I pointed out that a building with 24/7 security was unlikely to ever have had "noone in"
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Re: Parcel Force Processing

Postby bikes4two » 14 Apr 2014, 9:48pm

I had two parcels of similar weight/size to send off.
Parcel 1 - was by Royal Mail - down to the local PO I went, queued a bit then the service person, offered up the parcel to a template thingy,weighed it, keyed in info on the till, peeled off a sticky thingy, scanned the sticky thingy and gave me the other half, entered the cost into the till, 'rang it up' printed out till receipt and I was done. That's as I remember but I may have fallen asleep somewhere along the line

Parcel 2- Collect Plus - no queuing for the web page nor the printer to print out my package label. Off to the local collecting store (no queue there either) - one swipe of the barcode reader, two button presses, quick whirr of the thermal receipt printer and I was gone. No time to fall asleep - barely had time to say hello!

All that RM processing - no wonder the other couriers are doing so well (that is with the exception of My Hermes who I don't fancy using - another story). :roll:
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Re: Parcel Force Processing

Postby thirdcrank » 14 Apr 2014, 10:24pm

+1 for Collect+.

I don't buy stuff to send it back, but I had to return a child's scooter to Amazon last year. A very straightforward process, without the positive security vetting employed at the post office, even when buying a book of stamps.

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Re: Parcel Force Processing

Postby fausto copy » 14 Apr 2014, 11:39pm

Tried to post a parcel today for an item I sold on here.
Cycled to the village PO only to be told that the "system" was down.
Returned an hour later and the same problem.
They couldn't "process" it as I wanted a proof of postage and to pay slightly extra as it's value was over the £20 maximum covered by standard mail.
As the "system" was down, they tried looking in their brochure for costs etc. but couldn't print out a receipt or work out which sticky label to use. :roll:

But generally I find the Post Office "system" great.
It keeps the village shop open and Lord only knows where the nearest any of these other new fangled couriers are.
DPD tried delivering a package last week when we were away and left a couple of cards.
I rang once we were back and asked for delivery the following day. As it was a Saturday they said it'd cost me a fiver,so arranged for delivery on the Monday.
Stayed in all day and nothing arrived.
I rang them at 7 pm and they said they'd forgotten to pack it on the 'van, so would "upgrade" me for a specific half-day delivery on the Tuesday.
I asked for a morning delivery and was told that I would be allocated a 1 hour slot between the hours of 8 and 12:30.
"which hour I asked?"
Between 8 and 12:30 was the reply. :?